Paul — Field Service Technician / Technician / Training

14 years of positive experience in customer service

Years of experience maintaining multiple equipment.

Years of experience working in the manufacturing environment

Years of experience solving issues in house and at customer site

Excellent troubleshooting skills honed from over 20 years of experience

Years of experience trainng both in classroom and on equipment

1999 - 2008 MAHLO AMERICA INC., Spartanburg, SC SERVICE ENGINEER - Installation, training, set up, and troubleshooting of equipment. - Solved specific problems in the areas of electrical, mechanical and hydraulics. Most equipment is on customer production lines that requires prompt, efficient and timely solutions. - Improve efficiency and provide training on all equipment. - Provided system advantages to prospective customers. - Solved specific problems and maintained high levels of service resulting in customer loyalty and repeat business

1996 - 1999 BROWN AND WILLIAMSON TOBACCO, Macon, GA ELECTRICAL ELECTRONIC TECHNICIAN - Corrected electrical and electronic problems on manufacturing equipment consisting of 100 machines. Provided troubleshooting on motors, PLC's, AC and DC circuits down to and including board level in a high speed production facility. - Trained technicians in alignment and inspection. Worked on 100, 250 watt, 15,000 volt laser systems. - Solved specific problems and made suggestions on ways to improve mechanical design and safety resulting in the highest production output and lowest downtime

1994 - 1996 PICKER INTERNATIONAL. INC., Cleveland, OH and Tampa, FL X-ray Processing Equipment ASSOCIATE FIELD SERVICE ENGINEER - Scheduled and performed preventive maintenance and repair on X-ray processing equipment. - Provided consultation to customers on problem solving and corrections. Controlled and scheduled the performance of 54 machines at 10 hospitals and 7 clinics. - The successful performance of this job reduced downtime and improved customer satisfaction. 1. Recognized as the top area in Florida for customer satisfaction. 2. Averted competitive challenges and maintained equipment at major medical facilities

1989 - 1994 UNITED STATES AIR FORCE, Arizona, England, Korea, and Philippines AIRCRAFT ARMAMENT SYSTEMS SPECIALIST - Inspected, troubleshot, repaired and calibrated aircraft weapons equipment for the repair section. - Worked on the flight line and supervised a crew of three performing all checks on planes and weapons systems

1/2016-12/2018 TEC INDUSTRIAL, (at GE Power) Greenville, SC Hardware Technician/Combustion Liaison - Working at General Electric, tracked hardware and made sure tests run on time. - Worked with venders to make sure we receive the correct parts on time. - Created multiple types of requests. - Worked between the combustion group and the test lab to make sure all information is passed on correctly and all items needing to be done are completed. - Laid off as part of a GE Power downsizing

6/2014-12/2015 TEC INDUSTRIAL, (at GE Power) Greenville, SC Test Technician - Working at General Electric, verified and corrected test setups. - Tested parts used for testing. - Created and updated documents for tracking use of parts. - Worked in flow lab setting up and running tests. - Took a project from thought, through presentation to completion

1/2010-9/2010 ADVANCED TESTING INSTRUMENTS, Greer, SC Calibration and Service Technician - In charge of calibrating and servicing all test equipment sold to customers. - Wrote different service procedures. - Instructed customer on the use and basic maintenance of equipment. - Scheduled all visits with customers

9/2010-6/2014 ERHARDT AND LEIMER, Duncan, SC Vision Systems Specialist - Installed, calibrated, and repaired camera systems for detecting defects on surface and label material. - Performed troubleshooting in electrical and mechanical areas. - Trained customers on use of equipment and maintenance of equipment. - Performed testing on customer material to find the best setup to inspect their material

MICHELIN, Greenville, SC 5/2008 - 12/2009 PROCESS ENGINEER - Managed the pursuit of continuous improvement in productivity and other cost reductions in areas that range from specific work posts to corporate systems. - Undertook specific, validated studies and initiatives to improve/evolve processes and/or methods, with the purpose of achieving an optimal balance between process capability, performance and cost