Automate America Site User Agreement

KEY TERMS

• No one who uses Automate America is ever its employee — not a professional, a customer, a supplier, a service partner or a service partner's employee (§2).
• This one agreement covers the whole platform, privacy included (§12, §16).
• Most of your profile is public. Your surname, email, phone number and street address are never public; Section 10 says exactly who sees them — your connections, a customer who hires you and a customer who shortlists you (§10). A company's street address is public (§10).
• Endorsements, and Connection Stories once the other person in the story has verified them, are public; an endorsement can be removed by you, the person who gave it or Automate America, and either person can take a story down (§10).
• A standard request to a named professional places a hold on your card for the request fee shown before you pay and charges it only when the professional answers; nothing is charged if they never answer. If the professional accepts, you are connected. A White Glove request needs no card (§9).
• A White Glove request to a named professional shows you its price before you send it; you accept that price before you send it, and you pay that price (§9).
• Disputes go to binding arbitration, and South Carolina law governs (§6, §8).
• No fraud, harassment, spam or circumventing the platform (§13, §14).
• You may use an AI agent or another automated tool to act for you. What it does with the access you give it counts as what you do, and you never give it your password (§15).
• The platform is provided "as is", and Automate America's total liability for any claim about the platform or this agreement is limited to $100 (§17).

1. Platform Definition and Nature of Service

Automate America is a technology marketplace platform operated by Automate America, Inc., a South Carolina corporation ("Automate America," "AA," "we," "us," or "our") that facilitates connections between businesses seeking professional services ("Customers") and independent professionals offering such services ("Suppliers" or "Professionals").

Automate America is not a staffing agency, employment agency, or employer of any user.

We provide technology tools that enable Customers and Professionals to find each other, communicate, and enter into direct business relationships. We do not employ, supervise, direct, or control the work performed by Professionals.

2. No One Is an Employee of Automate America

No user of Automate America is ever an employee of Automate America, Inc. — not a professional, a customer, a supplier, a service partner or a service partner's employee. Nothing you do on the platform, and nothing Automate America does for you — including invoicing, processing timesheets or paying you — makes you an employee of Automate America. Automate America does not withhold taxes for you, provide you employee benefits or workers' compensation, or act as anyone's employer of record. Automate America does not supervise, direct or control how, when or where any professional performs the work.

On a White Glove contract, the professional who does the work is one of three kinds:

• An independent professional, who supplies services to Automate America as an independent contractor, pays their own taxes and receives no employee benefits.
• An independent professional's own company, which is the supplier: the company contracts with Automate America, and Automate America pays the company.
• A service partner's employee. A service partner is a company that employs its own people and applies them to contracts. The service partner is the supplier and the employer of its own employees, and pays them; Automate America pays the service partner.

On a Standard contract, a Direct Job or an RFQ, the customer and the professional or vendor deal with each other directly and the customer pays the professional directly; Automate America is not a party.

Automate America is a marketplace. It is not a staffing company, a staffing or employment agency, a professional employer organization, an employee-leasing company or a joint employer.

3. Independent Contractor Classification Acknowledgment

For Professionals/Suppliers:

By registering as a Professional on Automate America, you represent and warrant that:

• You operate an independent business providing professional services
• You have the right to perform services for multiple clients
• You control the means and manner of your work performance
• You provide your own tools, equipment, and supplies
• You are responsible for your own taxes, including self-employment taxes
• You are NOT entitled to employee benefits from Automate America
• You maintain (or will obtain) appropriate business insurance
• You are customarily engaged in an independently established trade, occupation, or business

For Customers:

By registering as a Customer on Automate America, you acknowledge and agree that:

• YOU are responsible for determining proper worker classification under applicable law for professionals you engage directly (Standard contracts and Direct Jobs)
• YOU are responsible for all employment law compliance when engaging professionals directly (Standard contracts and Direct Jobs)
• YOU bear all liability for misclassification claims about professionals you engage directly (Standard contracts and Direct Jobs)
• Automate America has made NO representations about classification status
• You should consult with legal and tax professionals before engaging workers

4. Marketplace Intermediary — No Employment Relationship with Automate America

Automate America is a neutral online venue, matchmaker, and business facilitator that helps Professionals and Customers find one another and transact. Automate America is not an employer, staffing agency, joint employer, or employee-leasing agency of any Professional. Your use of the platform creates no employment, agency, partnership, or joint-venture relationship between you and Automate America.

On a White Glove contract, Automate America contracts with the Customer and with the supplier — the independent professional, the independent professional's own company, or the service partner — and pays the supplier. That does not make anyone an employee of Automate America. On a Standard contract, a Direct Job or an RFQ, the service relationship exists between the Professional (or vendor) and the Customer, and all matters arising from that engagement — including worker classification, wage and hour, employee benefits, workers' compensation, workplace safety and injuries, tax treatment, unemployment insurance, and discrimination or termination questions — are between them, and each is responsible for its own compliance with applicable law.

Accordingly, as between you and Automate America, Automate America is not the employer, and is not the party responsible for employment obligations, as to any of the following — each of which, on a Standard contract, a Direct Job or an RFQ, is a matter between the Professional and the Customer, and on a White Glove contract is a matter for the supplier (the independent professional, the professional's own company or the service partner):

• Worker Classification: whether a Professional is properly classified as an employee or independent contractor
• Wage and Hour: minimum wage, overtime, meal or rest breaks, and other wage-related obligations
• Employment Benefits: health insurance, retirement, vacation pay, sick leave, or other employee benefits
• Workers' Compensation: workers' compensation coverage or workplace-injury benefits
• Workplace Injuries: injuries sustained while performing services
• Tax Obligations: tax withholding, reporting, or compliance
• Unemployment Insurance: unemployment compensation or related benefits
• Employment Discrimination: matters under Title VII, the ADA, the ADEA, or similar employment-discrimination laws
• Termination: ending an engagement between a Professional and a Customer

Paying the supplier. On a White Glove contract, Automate America invoices the Customer and pays the supplier on the net terms the Customer set for the contract. Invoicing, processing timesheets or paying a supplier does not make Automate America the employer of any Professional, nor the party responsible for the employment obligations described above.

Nothing in this Section waives, or requires you to waive, any right or protection that cannot be waived as a matter of law, and nothing in this Section limits the authority of any governmental agency or your right to file a charge with, communicate with, or participate in any proceeding before any such agency.

5. Indemnification

You agree to indemnify, defend, and hold harmless Automate America, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Automate America platform
• Your breach of this Agreement or any other agreement with Automate America
• Any employment-related claims brought by or on behalf of you or any Professional you engage
• Your violation of any law, regulation, or third-party right
• Any dispute between you and another user of the platform
• Any claim that Automate America should be treated as an employer

This indemnification obligation shall survive the termination of this Agreement and your use of the platform.

6. Dispute Resolution and Arbitration

Binding arbitration: Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.

• The arbitration shall take place in Greenville County, South Carolina
• The arbitrator's decision shall be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction
• Each party shall bear its own costs, with arbitration fees split equally

By accepting this Agreement, you waive your right to a jury trial and to participate in class action lawsuits.

7. Communications and SMS Consent (TCPA)

Automate America sends text (SMS) messages that fall into four categories. We distinguish them so you know which you can turn off and which are part of using the platform:

(a) Security messages — required

When you register and each time you sign in, we send a one-time verification code (OTP) by SMS to confirm it is really you. This protects your account and the platform. Because this code is a security control rather than a marketing message, SMS delivery of the verification code is required to register and to sign in. We do not offer an email-based alternative for the sign-in code.

(b) Contract & account messages — required while you have an active engagement

If you accept or post a contract, job, or RFQ, we send operational messages about that engagement — for example, a reminder that a timesheet is due or late, a notice that an invoice or payment is past due, and other contract status notices. These are transactional messages tied to a commitment you chose to make, not marketing. They are required for the duration of an active engagement and cannot be turned off while that engagement is open, because they keep the people relying on the contract informed and paid on time.

(c) Marketing & promotional messages — optional

Promotional texts (new features, tips, offers, and similar marketing) are entirely optional. You control them in your Notification Settings and may turn them off at any time there, or by replying STOP to a marketing message. Turning off marketing texts has no effect on your ability to sign in and does not stop the required security messages in (a) or the contract messages in (b) for any engagement you are part of.

(d) New work alerts — optional

When a contract, job or RFQ is posted on Automate America and our staff approve it for distribution, we may tell you about it — by email, in your notifications, and by text message only if you turn on text alerts for "New work posted" in your Notification Settings. Each alert describes the work briefly and links to it. When you turn those text alerts on, the switch says: "By turning this on you agree to get text messages from Automate America about new work. Message and data rates may apply. Reply STOP to stop." These alerts are optional: you can turn off any of them in Notification Settings, unsubscribe from an alert email, or reply STOP to an alert text. Turning them off has no effect on the messages in (a) and (b). We do not send new-work alerts to employees of a service partner.

Standard message and data rates from your carrier may apply to all SMS messages. You may contact us at legal@automateamerica.com with any question about message categories or your preferences.

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of South Carolina, United States of America, without regard to its conflict of law provisions. The state and federal courts located in Greenville County, South Carolina shall have exclusive jurisdiction over any disputes not subject to arbitration.

9. Requesting a Professional ("Request a Professional")

Automate America offers a feature that lets a Customer send a private hiring request directly to a specific Professional ("Request a Professional"). A standard request places a hold on your card for the request fee shown to you before you pay, and charges it only when the Professional answers — accepts or declines; if the Professional does not answer within seven days the hold is released and nothing is charged. Your card is entered with Automate America's payment processor; Automate America never receives your card number. A White Glove request needs no card. A request is not a guarantee that the Professional will respond, accept, reply, or be hired. The following terms apply to every such request:

• Professional consent. By maintaining an active Professional profile, each Professional agrees that their profile may be presented as available to receive Requests a Professional, and consents to receiving such requests and the associated notifications. Professionals are never charged for a request and are under no obligation to accept, respond to, or act on any request.
• Connecting on accept (Standard requests only). When the Professional accepts a Standard request, the Customer and the Professional are connected (Section 10): each sees what a connection sees, including the other's full name, email address and phone number, and the connection lasts until either of them removes it. By sending or accepting a Standard request you agree to that connection. White Glove requests do not connect anyone — all communication runs through Automate America's in-app channels and the assigned White Glove account manager. A Professional who does not want to connect should decline the request. Outbound notifications about a Request a Professional (in-app, email, and SMS) follow the categories in Section 7 above — the request notification itself is a transactional message tied to the engagement, and SMS marketing follow-ups are optional per Section 7(c).
• The price of a White Glove request. When a professional lists a rate on their profile, the price of a White Glove request to them is that rate with a small variable percentage added by Automate America. When a professional lists no rate, you enter the rate you offer, as when you post a White Glove contract, and Automate America takes its small variable percentage from that rate. Either way the price is shown to you before you send the request, you accept that price before you send it — by ticking "I accept these rates", or, when your AI agent sends the request for you, by confirming it to your agent (Section 15) — and you pay that price. The request records that you accepted the price, and when.
• A withdrawn or closed request. If the customer withdraws a request or closes the work before it is answered, the request closes for both parties: it can no longer be accepted, and the customer can no longer shortlist, make an offer to or hire anyone on that work.

10. Public Visibility of Your Profile

Automate America is a professional marketplace, so most of your profile is public by design — that is how customers and professionals find each other. This Section tells you who sees each kind of information before you add it. You do not choose a different audience for a piece of information; you choose what to add, and you can leave out anything that is not required for what you want to do. These rules are enforced on our servers for every request, including requests from search engines, bots and AI agents.

Public (visible without login) — to everyone, including search engines, bots and AI agents

• Your first name — never your surname or full name. A business name that is your own name is not shown publicly either.
• Your profile photo and the About me text you write.
• Your occupations, trades and skills (with the makes and models you list), your industries, and the facilities you have worked at.
• Your city and state (and your country) — never your street address, house number or ZIP code. You can hide your location completely with the Show Location setting in your privacy settings.
• Whether you are available for work, and any dates you say you are available. You are shown as available only if you said so or confirmed it in the last 7 days, or while a profile boost you bought is running.
• Your work experience, education (and graduation year, if you add it), certifications (never a licence, NPI or DEA number on a certification — only a customer who has shortlisted or hired you sees those), languages, citizenship, your veteran status and military service (never your discharge status), and your answers to the profile's interview questions (for example, whether you hold a passport or need visa sponsorship).
• Your pay rates.
• Reviews customers write about you (with each reviewer's first name), endorsements other members give you (with each endorser's first name and photo), and Connection Stories about you that have been verified.
• Your references' first names, companies, positions and how you know them — never their last names, and never their phone numbers or email addresses except as "A customer shortlists you" says for a Direct Job. A reference you added before Version 2.2 of this Agreement took effect is shown this way — to the public, and its phone number and email address to a Direct Job employer — only after you save it again; until then only your connections, and a customer who has hired you while that work is active, see it.
• That a document is on file — for example a resume, a certificate of insurance, a background check, a drug test or a photo ID — and, for a drug test, the date it was taken; never the document itself, and never the result of a background check or drug test.
• The products and services you list, your portfolio, your badges, and counts such as how many reviews or endorsements you have. A badge shows a level the platform measured from your activity. If a badge was given in error, we may correct or remove it.
• For companies and business groups: the company name, logo, street address (with its ZIP code) and the company information the company chooses to publish; if a company profile or a member's own business details are missing a logo, a description, a website or the products and services the business offers, Automate America may add them from the business's own public website; each item we add is marked for the member in their profile editor ("Added by Automate America from your website — edit or remove"), the member can change or remove it at any time, and we never replace what a member entered or add a person's name, email address or phone number; a business group shows its company's street address. A company's social media links are seen only by Automate America staff. On a White Glove contract the company that posted the work is never shown (see "White Glove contracts" below).

Your postings

A contract, job or RFQ you post to the open listings is public as soon as you post it. Before we send it to members as described in Section 7(d), our staff may contact you about it and, with your agreement, edit it; the alert carries only the posting's public details — never your contact details, and never the name of a company that posted a White Glove contract.

A Direct Job, Standard contract or RFQ you post stays in the open listings only while you confirm it is still open at least every 7 days; otherwise it leaves the open listings until you confirm it again. A White Glove contract, and a posting with an active boost, stay open without that confirmation.

Never public

The following is never shown to the public, to search engines, or to AI systems: your surname / full name; your email address; your phone number; your street address, ZIP code and precise coordinates (a company's street address is public, as above); your personal social media accounts, which only you and Automate America staff see; a licence, NPI or DEA number on a certification; your resume file and your other uploaded documents and secure files (background checks, drug tests, tax forms, government ID, certificates of insurance, reference letters) and the result of a background check or drug test; SSA / MSA contract documents; banking and payment details; your emergency contact; your references' last names and contact details and the notes you write about your references; your dashboard; and private notes. Your banking details and tax identification number are seen only by you and by authorized Automate America staff — never by another member. Your other uploaded documents are seen only by you and Automate America staff, with one exception: a customer who has shortlisted or hired you for their own work can open the background check, drug test and photo ID you uploaded, and see the result of a background check or drug test, for as long as you remain shortlisted or hired on that work. Each time such a customer opens your photo ID, it is recorded. A drug test or photo ID you uploaded before Version 2.2 of this Agreement took effect opens to a customer only after you upload it again.

When your private information is shared

Your private information goes to another member only at these moments.

You apply to work. The customer who posted the work sees your public profile, your note to them and your answers to their questions — not your surname, email, phone number or street address. By applying, you agree to connect with that customer if they shortlist you; on a White Glove contract, or any posting whose company is hidden, you agree instead that, if they shortlist you, the customer may see what a connection sees on your profile except your social media links, including your full name, email address and phone number, without connecting you. If you apply to a Direct Job and the employer shortlists you, the employer also sees your references' phone numbers and email addresses (see "A customer shortlists you").

A customer shortlists you. On most work, shortlisting connects you and the customer (the customer confirms the connection when they shortlist), and each of you sees what a connection sees (below). On a White Glove contract, or any posting whose company is hidden, shortlisting does not connect you: the customer sees what a connection sees on your profile (see "You connect with another member") except your social media links and your emergency contact — including your full name, email address and phone number — and you are not shown who the customer is. If you work for a service partner, the customer connects with your service partner, not with you, and sees your own email address and phone number only after hiring you. A customer who shortlists you can also open a background-check document you uploaded, open the drug test and photo ID you uploaded, see the result of a background check or drug test, and see the licence, NPI and DEA numbers on your certifications (see "Never public" above). On a Direct Job, the employer who shortlists you also sees the phone numbers and email addresses of your references.

You connect with another member. A connection is made when both of you agree — by accepting a connection request, by applying and then being shortlisted, or by accepting a standard request. Another member can also connect with you directly, without waiting for you to accept — for example a customer connecting with someone who applied to their work — unless either of you has declined or blocked the other. Your connections see: your full name; your email address and phone number; your company; your full location — street address, city, state, ZIP code and country — unless you turned Show Location off, which hides your location from everyone except you and Automate America; the first names and photos of your other connections (and the full name of anyone they are also connected to); Connection Stories about you that are still waiting to be verified; and your references' first names, companies, positions and how you know them — never their last names, phone numbers, email addresses, reference letters or the notes you write about them, except that an employer who has shortlisted you for a Direct Job also sees their phone numbers and email addresses (see "A customer shortlists you"). Your email address, phone number and home address are never shown to another member until you are connected or a customer shortlists you — and your home address only once you are connected, or once a customer whose company is hidden has shortlisted you (see "A customer shortlists you"). Connections can message you and endorse you. You can remove a connection at any time, except while the two of you are working on an active White Glove contract together. If you work for a service partner, you do not send or accept connection requests, other members cannot connect with you, and you do not endorse other members. A member who is connected to both of you, or Automate America, may introduce you to each other; an introduction does not connect you.

You send or accept a standard request. A standard request to a named professional also asks that professional to connect. If the professional accepts, you are connected (above) until one of you removes the connection. A White Glove request does not connect anyone.

You are hired. The customer who hires you sees your full name, email address, phone number, your references' first names, companies, positions and how you know them, and the timesheets, expenses and receipts you submit on their work — but not your street address unless the two of you are also connected or, on a White Glove contract or any posting whose company is hidden, the customer shortlisted you (see "A customer shortlists you"). While you are working on a contract, the customer who hired you can also see your emergency contact's name, relationship to you, phone number and email address; this ends when the work ends. Before you accept a White Glove offer you must have your bank details and an emergency contact on file; Automate America uses your bank details only to pay you. For the work you are hired for, you see the on-site contact the customer gave for that work — a name and a phone number, and a second person's name and phone number where the customer gave one — and Automate America's contact, while the work is active; if the customer gave no on-site contact for that work, you see the on-site contact in the customer's company details, and if there is none, Automate America's contact only. On a White Glove contract, or any posting whose company is hidden, you are not shown the company that posted the work or the customer's own email address or phone number, unless the customer gave their own name and phone number as the on-site contact.

White Glove contracts. On a White Glove contract, Automate America is the customer's and the professional's counterparty. The company that posted the work is not shown to the professionals who apply, to the professionals it shortlists, or to the professional it hires. The professional it hires sees the on-site contact for that work and Automate America's contact.

Endorsements. Only a member you are connected with can endorse you. An endorsement appears on your profile as soon as it is given: what was endorsed, the endorser's words and rating, and the endorser's first name and photo — never their full name to the public. When you endorse someone, your endorsement appears on their profile in the same way. You, the member who gave it, and Automate America can remove an endorsement at any time. Endorsements are members' own opinions; Automate America does not check or verify them.

Connection Stories. Only two members who are connected and have worked together on Automate America can write a Connection Story about that work. A story stays private — seen by the two of you, by your connections, and by Automate America — until the other person in the story verifies it. Once it is verified, the story's words are public on both of your profiles, to anyone, including search engines and AI agents, with each person named by first name and city only; contact details and surnames are removed from the words. The writer can edit or delete a story, the other person can withdraw it, Automate America can edit or remove any story, and you can choose not to show Connection Stories on your profile.

Reviews. A review you write about a member — your words, your rating and your first name, and your company name where you hired as a company — is published on that member's profile and may appear on Automate America's own pages, such as the testimonials page. Reviews are members' own opinions.

Information about other people. When you add an emergency contact, references, your company's business contacts, the on-site contact you give for a piece of work, or — as a service partner — your employees' details or resumes, you confirm that you may share that information with Automate America for the uses this Agreement describes. When you add a reference, you also confirm that the person agreed to be your reference, to have their first name, company and position shown on your profile, and to be contacted by an employer who shortlists you for a Direct Job. When you give an on-site contact — for a piece of work or in your company details — you also confirm that the person agreed to their name and phone number being given to the professional you hire, while the work is active.

Contacts you import. You can import contacts from your Gmail or Outlook address book on your Import & Invite Contacts page (/dashboard/contacts/import). You sign in to Google or Microsoft and allow Automate America to read your contacts. We read them once, show you the ones that have an email address, and keep only the contacts you choose — each one's name and email address. We do not keep your Google or Microsoft sign-in. Contacts you do not choose are deleted within 25 hours of the import. Only you and Automate America staff can see the contacts you keep, and we show you which of them already have an Automate America account. We contact them only if you choose to invite them. You can remove any or all of them on the same page, and they are deleted when your account is deleted. By importing, you confirm that you may share those names and email addresses with Automate America for these uses.

If someone imports your email address. If another member already has your email address in their own address book and imports it, Automate America tells them that you have an account — never your name, your profile or anything else. You can ask us to remove your email address from every member's imported contacts by writing to info@automateamerica.com.

Saved searches. A search you save is seen only by you and Automate America staff. If you turn its alerts on, we tell you about new matches at the frequency you choose; you can pause or delete it at any time.

Watching. You can add a member, a company or a posting to your watchlist to follow its updates. A professional you watch can see your first name, photo and city in their list of who is watching them.

Following a company. When you follow a company, your first name, photo and occupation appear in that company's list of followers, which anyone can see.

Comments and likes. Comments you post on items in the feed are public: anyone can read them, shown with your first name and profile photo — members you are connected with see your full name. A comment may not contain an email address, a phone number or your full name. You can edit or delete your own comment at any time. Any member can report a comment, and Automate America may edit or remove a comment that breaks this Agreement, and may restore a comment it removed. An item's likes are shown only as a count, never who liked it.

Posts. A post you share to the feed is public as soon as you post it: anyone can read it, shown with your first name, profile photo and occupation. A post you mark Private is seen only by you and Automate America staff. A post may not contain an email address, a phone number or your full name. Automate America staff review posts after they go live and may edit, take down or restore any post. You can edit or delete your own post at any time, and any member can report a post.

Your show / hide switch

You can hide your profile at any time with the "Show my profile to the public" switch in the "My profile" part of your profile editor. While it is off, you do not appear in the feed, in search or on the professionals page, and your profile is left out of the lists of pages we give search engines; anyone who has a direct link to your profile can still open it.

We will never sell any data. Automate America does not sell — and will never sell — your information to anyone, whether it is public or private. There is no sale of your data in any form. We earn money by operating the marketplace and by the services we provide, never by selling data. The visibility rules above govern who may see what; they never authorize a sale of your information.

You control much of what you publish through your profile editor and Notification / Privacy Settings. The visibility rules above are enforced server-side and apply regardless of how a page is requested.

11. Artificial Intelligence and Machine Learning

Effective June 4, 2026.

(a) Use of public content to improve our AI features. The license you grant Automate America by accepting this Agreement includes the right to use the content you make public on the platform to develop, train, and improve Automate America's artificial-intelligence and machine-learning features. This use is limited strictly to these public items: your first name only, occupation, city-level location, skills, ratings and reviews, profile photo, and work-history summaries. It never includes your private information (for example: your full name/surname, email, phone, street address, precise coordinates, resume, uploaded documents or secure files, SSA/MSA documents, banking or payment data, or private notes — the "Never public" list in Section 10). You continue to own your content.

(b) Public pages and third-party crawlers. Pages on Automate America that are publicly accessible may be indexed by search engines and AI crawlers, as is standard for public websites. Because the visibility rules in Section 10 are enforced on our servers for every request, a crawler can only ever see what a logged-out visitor sees (the public list in Section 10) — never your private information. Automate America manages crawler access through its robots.txt file; authorized access includes crawlers explicitly permitted via automateamerica.com/robots.txt. We do not control what independent third parties do with content that is publicly accessible. If you turn off the "Show my profile to the public" switch (Section 10), your profile is also removed from the feed, search and listing pages those crawlers index; a direct link to your profile still opens it.

(c) Your opt-out. You may opt out of Automate America using your identifiable content for generative AI training at any time from your Privacy Settings (/dashboard/settings/privacy). The opt-out is prospective only — it applies to use after we receive and process your request and does not require deletion or retraining of AI features already built. Opting out of AI/ML training use does not affect the license that permits Automate America to display, transmit, and distribute your content on the platform; your profile remains visible to other users per Section 10.

(d) No unauthorized scraping. Scraping or harvesting Automate America content for AI training or any other purpose without our written permission, or in violation of our robots.txt directives, is a material breach of this Agreement — except (i) search engines and AI crawlers that follow our robots.txt, (ii) use of our API, or of any MCP server we offer, within the limits our responses state, and (iii) an AI agent acting for a signed-in member with that member's permission (Section 15), all of which are authorized.

(e) Consent. Your acceptance of this Agreement is your consent for the use described in (a); no separate opt-in is required, and the opt-out in (c) is your mechanism to decline.

12. Privacy

This Section 12 is the binding privacy notice for Automate America users. Where this Section references a longer policy or specific procedure, the longer document supplements but does not override this Section.

12.1 What we collect

We collect the information you provide to register and use the platform — your name, contact details, profile information (occupation, skills, work history, rates, availability, location), verification documents you upload (resume, certifications, government ID, tax forms, insurance, background-check consent), payment and bank details, messages you send through the platform, and notification preferences. We also automatically collect device and usage information (IP address, browser, pages visited, search queries) and approximate location from your IP address. Precise location is collected only with your consent. We use cookies and similar technologies as described in our Cookie Policy. We also collect the information you give us about other people — an emergency contact, references, and (for a service partner) your employees' details and resumes; the names and email addresses of the contacts you choose to import from your address book; the connection requests, endorsements, reviews and Connection Stories you write; problem reports and the screenshots you attach; and the apps and AI agents you connect to your account and what they do through it. We also collect what a business publishes on its own public website — its logo, a description of what it does, its web address and the products and services it lists — when we complete a profile that is missing them (Section 10).

12.2 How we use it

We use your information to operate the marketplace — to display your profile to other users per Section 10, to facilitate connections and engagements, to rank and personalise what you see — the feed, search, listings and dashboards, including paid items, which are labelled "Sponsored" — using your profile and your activity on Automate America, to read documents you upload, such as a resume or a work posting, with AI tools that fill in your profile or posting for you to review, to complete a business's missing profile details from its own public website as Section 10 describes, to process payments on White Glove contracts, to send security and transactional messages, to send the new-work alerts you choose to receive (Section 7(d)), to improve our AI features as described in Section 11 (public fields only, with the opt-out at /dashboard/settings/privacy), to comply with law, and to protect Automate America and its users.

12.3 Who sees it

Server-enforced visibility rules in Section 10 govern who can see which fields. The public items are visible to everyone, including search engines and authorized AI crawlers; your private information goes to another member only at the moments Section 10 lists; your banking details, tax identification number and precise location are never shown to another member, and a government-ID document only as Section 10 says. We will never sell any of your data — there is no sale of your information in any form. We share information with service providers acting on our behalf (payment processor, hosting, email and text-message delivery, AI service providers that read documents you upload, mapping and location services, identity verification, background check vendors when you consent), with customers and professionals you choose to engage with, and where required by law or to enforce this Agreement. When you play a video on our pages, it is played by YouTube (Google), which receives information about what you watch and handles it under its own terms and privacy policy; before you press play on one of our explainer videos, a page loads only the video's picture from YouTube — our Cookie Policy (Section 4) says exactly what loads, and when. If you connect an app or AI agent to your account, we share with it the information covered by the permissions you approve — for example your profile, your postings and applications, or your messages — for as long as it stays connected; that app's provider handles the information under its own terms. You can disconnect it at any time in your settings, and an app never receives your password. A member you message may have connected an AI agent that can read their messages.

12.4 Your choices

You can view, correct, export, and delete the information on your profile from your account settings. You can change notification preferences (including opting out of marketing SMS and email per Section 7) at any time. You can opt out of AI/ML training use of your public content per Section 11(c). California, Colorado, Connecticut, Virginia, and other state residents have additional rights described in the California Privacy Notice and applicable state notices linked from the legal menu — including the right to know, the right to delete, the right to correct, the right to portability, and the right to opt out of "sale" or "sharing" (as those terms are defined under applicable state law). Submit requests by email to info@automateamerica.com.

12.5 How long we keep it

We retain your information for as long as you maintain an account and as needed to provide the platform, comply with legal obligations (including tax, accounting, and payment-record retention), resolve disputes, and enforce our agreements. Specific retention periods are in our Data Retention Policy. When your account is deleted, we keep a one-way code made from your email address and phone number, instead of the address and number themselves, so that they cannot be used to register a new account; the Data Retention Policy has the detail.

12.6 How we protect it

We use industry-standard encryption in transit (TLS), role-based access controls, and audit logging on administrative tools. No method of internet transmission or storage is 100% secure; we will notify affected users and applicable regulators of a security breach as required by law.

Automate America staff can see your privacy settings, saved searches, watchlist, the companies you follow and your field service reports, and, at your request or to protect you or another member, can switch a privacy setting off, hide your profile, pause a saved search's alerts or remove a watch or a follow; only you can switch them back on, and every such change is recorded.

Each time a customer opens your photo ID (Section 10), we record who opened it and when.

12.7 Children

Automate America is not directed to and is not intended for individuals under 18. We do not knowingly collect information from anyone under 18; if you believe a minor has registered, contact us and we will delete the account and associated data.

12.8 International data transfers

Automate America is operated from the United States. If you access the platform from outside the United States, your information is transferred to and processed in the United States under appropriate safeguards.

12.9 Contact

Privacy questions or requests: info@automateamerica.com. Mailing address: Automate America, Inc., PO BOX 1638, Greer, SC 29652. By phone: 586-770-8083.

13. Messaging

This Section governs your use of messaging on the platform (direct messages, contract- and job-related communications, group messages, and system notifications). Your acceptance of this Agreement covers messaging — no separate messaging agreement is required.

13.1 Permitted use

Messaging is provided for professional communication between platform users: discussing contracts, jobs, and RFQs; negotiating terms and clarifying requirements; scheduling interviews and coordinating work; professional networking and mentorship.

13.2 Prohibited conduct

You agree not to use messaging to: harass, threaten, intimidate, or stalk anyone, or continue contact after being asked to stop; send spam, unsolicited commercial messages, or bulk communications; share discriminatory, defamatory, hateful, sexually explicit, or illegal content; distribute malware or malicious links; impersonate any person or Automate America staff; share another person's personal information without consent; defraud or mislead other users; or circumvent the platform (conducting transactions off-platform to avoid fees, harvesting contact information, or recruiting users away from the platform).

13.3 Monitoring, retention, and disclosure

Automate America may monitor messages (including with automated systems) for compliance with this Agreement, platform security, and legal obligations. Messages are retained per Section 12 and our data-retention schedule; deleted messages may persist in backups for a limited period. We may disclose message content where required by law or legal process, or to protect the safety of users or the public. Staff access is limited to authorized personnel with a legitimate business need and is logged and audited. Messages are private communications — they are never part of the public profile data described in Section 10.

13.4 Responsibility and enforcement

You are solely responsible for the content of messages you send and for complying with applicable law and any confidentiality obligations. Automate America is not responsible for the content, accuracy, or outcomes of user-to-user communications, and messaging is provided "as is" without guaranteed delivery. Violations may result in warnings, temporary or permanent loss of messaging privileges, account suspension or termination, and — for threats, illegal activity, severe harassment, or fraud — immediate action without prior warning, including referral to law enforcement. Report violations via the in-app Report feature or support@automateamerica.com; appeal enforcement decisions at appeals@automateamerica.com.

14. Acceptable Use

You agree to use Automate America lawfully and in good faith. Across every part of the platform — profiles, listings, work postings, applications, connections, reviews, messaging, and payments — you will not:

• Post false, misleading, fraudulent, or impersonating information, or misrepresent your identity, credentials, licensing, or authority to act for a business.
• Use the platform for anything unlawful, or to harass, threaten, defame, discriminate against, or harm another person.
• Infringe anyone's intellectual-property, privacy, or contractual rights, or upload content you do not have the right to share.
• Circumvent, scrape, overload, reverse-engineer, or interfere with the platform's security, access controls, rate limits, or normal operation (authorized automated access is described in Section 15).
• Collect or use other members' personal information except as the platform expressly permits — contact details, an address, an emergency contact, a licence number or a document you receive through a connection, a shortlist, a request or a hire may be used only to deal with that member about work on Automate America (a reference's phone number or email address only to ask that reference about the member), and never sold, published or added to a marketing list — or send unsolicited spam or malware.
• Circumvent the platform on engagements introduced through it, or use the platform to facilitate any illegal transaction.

Our detailed Acceptable Use Policy and the other policies listed in Section 16 are incorporated into this Agreement by reference and provide additional specifics. Violations may result in content removal, warnings, suspension, or termination of your account and platform access, and referral to law enforcement where appropriate.

15. Using an AI Agent or Automated Tool

You may use an AI agent, an AI assistant or another automated tool (an "agent") to use Automate America for you — for example an assistant such as ChatGPT, Claude or Gemini, or a program you write yourself.

What your agent does counts as what you do. You are responsible for everything your agent does with the access you give it, as if you had done it yourself — including anything it posts, applies to, requests, sends or changes. This Agreement and the Acceptable Use Policy apply to what your agent does exactly as they apply to you.

How an agent may act for you. An agent may act for you in your own web browser, after you have signed in yourself. An agent may also connect to your account through Settings → Connected agents, with a personal access token you create there. An agent's app may also connect to your account once you approve it on our consent page; it then appears in Settings → Connected agents. When you connect an agent you choose what it may do for you — for example read your profile and your work, apply to work, answer the offers you receive, answer applicants to your postings, or hire for you — and you can change or withdraw that choice in Settings → Connected agents at any time.

Never give an agent your password. Never give an agent — or anyone — your password or a sign-in or verification code. Giving your password or a code to anyone, or to any agent, is sharing your account, which the Acceptable Use Policy prohibits.

You stay in control. You can see every agent connected to your account in Settings → Connected agents and switch any of them off at any time. Once you switch an agent off, it can no longer act for you.

An agent sees only what you could. An agent may see and do only what you could see and do on the platform, and less if you gave it less. Every rule in Section 10 applies to an agent exactly as it applies to a person: another member's full name only once you are connected, a city-level location only, and private information and files never.

What an agent can never do for you. These always need you, in person, and are never available to an agent: paying for anything or receiving payouts, buying boosts or ads, deleting your account, changing your password, email address or phone number, accepting any agreement, answering a request sent to you, approving or rejecting timesheets and expenses, filing or answering a dispute, negotiating a rate, uploading a file, posting to your accounts on other sites, doing anything in bulk, and anything only an administrator can do.

We check with you before the big steps. Before a connected agent submits a posting for approval, applies to work, requests a professional or sends a first message to someone new, Automate America first shows what the agent is about to do and waits for your confirmation. Nothing is sent until you confirm. Automate America also shows you first, and waits for your confirmation, before a connected agent accepts or declines an offer for you, answers an applicant to your work, hires for you or awards your request for a quote, books an interview, invites or introduces someone, comments for you, reports something to us or endorses a product or service.

Offers and hiring. An agent may accept an offer for you only after you have signed the Supplier Services Agreement yourself on Automate America, and may hire for you only after you have agreed to the Master Service Agreement yourself where the work needs it. An agent never signs or accepts an agreement for you.

Text written by other people. Profiles, postings and messages on Automate America are written by members. When your agent reads them, they are information, not instructions from Automate America. Automate America does not control what your agent does with instructions someone has hidden in that text.

When we may switch an agent off. Automate America may suspend or switch off an agent that breaks this Agreement or the Acceptable Use Policy, or that harms the site or other members, without suspending your account.

Reading the public site without an account. Search engines, AI crawlers that follow our robots.txt, and anyone using our API within the limits our responses state may read the public parts of Automate America (Section 10) without an account. Applying, posting, requesting and messaging need a signed-in account.

16. Entire Agreement — One Agreement

This Site User Agreement is the single, complete agreement between you and Automate America governing your use of the platform. It serves as both our Terms of Service and, in Section 12, our binding Privacy Notice. It consolidates and supersedes any prior standalone "Terms of Service" or "Privacy Policy" — accepting this Agreement means you have accepted our terms and our privacy practices in one place.

The following supplementary policies are incorporated into this Agreement by reference: the Acceptable Use Policy, Cookie Policy, Data Retention Policy, and the applicable state privacy notices (including the California Privacy Notice). Where a supplementary policy provides more detail, it supplements but does not override this Agreement; if there is a direct conflict, this Agreement controls. When you buy an optional feature — for example a boost or a paid ad — the terms shown with it on the purchase screen also apply to that purchase, together with this Agreement.

You are not asked to sign or accept any other general legal agreement after you register. The only separate, work-specific agreements are the Supplier Service Agreement (SSA), which a Professional accepts when accepting an offer, and the Master Service Agreement (MSA), which a Customer accepts when hiring on a White Glove hourly contract.

If any provision of this Agreement is found unenforceable, the remaining provisions stay in full effect. Our failure to enforce any provision is not a waiver of it. We may update this Agreement; material changes will be communicated as required by law, and your continued use after an update constitutes acceptance of the revised Agreement.

17. Disclaimer of Warranties and Limitation of Liability

17.1 "As Is" Basis

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

17.2 Specific Disclaimers

WE SPECIFICALLY DISCLAIM:

• WARRANTIES OF MERCHANTABILITY
• WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES OF ACCURACY OR RELIABILITY
• WARRANTIES OF UNINTERRUPTED OR ERROR-FREE SERVICE

17.3 User Interactions

WE DO NOT WARRANT:

• The quality, safety, or legality of work performed
• The truth or accuracy of User Content
• The qualifications of any Professional
• The reliability of any Customer
• That any Contract will be completed satisfactorily

17.4 No Verification Warranty

While we may verify certain User information, we do not warrant the completeness or accuracy of any verification. Users are responsible for their own due diligence.

17.5 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOMATE AMERICA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE PLATFORM OR THIS AGREEMENT SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

17.6 Exclusion of Damages

IN NO EVENT SHALL AUTOMATE AMERICA BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• PUNITIVE OR EXEMPLARY DAMAGES
• LOSS OF PROFITS, REVENUE, OR DATA
• BUSINESS INTERRUPTION
• COST OF SUBSTITUTE SERVICES
• DAMAGES ARISING FROM USER INTERACTIONS
• DAMAGES ARISING FROM THIRD-PARTY CONDUCT

17.7 Essential Purpose

THESE LIMITATIONS APPLY EVEN IF:

• WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
• ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE
• THE DAMAGES RESULT FROM OUR NEGLIGENCE

17.8 Basis of Bargain

THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL PART OF THE BARGAIN BETWEEN YOU AND AUTOMATE AMERICA. THE PLATFORM WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

17.9 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

CALIFORNIA ADDENDUM (REQUIRED FOR CALIFORNIA RESIDENTS)

California has specific requirements under Assembly Bill 5 (AB5) regarding worker classification. As a California user, you additionally acknowledge and agree:

• California applies the "ABC Test" to determine employment status
• You understand the stricter classification requirements in California
• If you are a Customer engaging California-based Professionals, YOU bear full responsibility for proper classification
• If you are a Professional in California, you represent that you meet all three prongs of the ABC Test
• You waive any claims under California Labor Code that could be asserted against Automate America

YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

Required Acknowledgments

• I have read and understand this Site User Agreement in its entirety.
• I understand that Automate America is a marketplace platform, not a staffing agency or employer, and that no user of Automate America is ever its employee.
• I accept the liability waiver, indemnification, and arbitration provisions in this Agreement. I understand I am waiving my right to a jury trial and class action participation.
• (California residents only) I acknowledge the California Addendum and waive California Civil Code Section 1542.