Amanda — Quality Control Manager

Formulated and maintained ASME Code Quality Control Manual in accordance with ASME requirements.

Monitor production quality, and drive continuous improvement thru statistical methods

Interact with customers and customer service representatives to solve problems and foster strong customer relations.

Supervised Compliance Officer (Product Safety, Regulatory and document control) and Hourly QA Technicians

Develop and implement improvement processes through collaboration with cross-functional teams consisting of employees in production, engineering, and quality

Coordinated the Advanced Product Quality Planning (APQP) activities, the development of Control Plans and Failure Mode and Effects Analysis (FMEA).

Develop, administer and maintain quality assurance procedures and activities required to ensure that the company's processes and products are in compliance with applicable quality standards and requirements

Identified non-conforming parts/tools as an opportunity to implement a complete Quality Control/Inspection system.

Quality Control Manager with 7+ years of management and engineering work experience.

Assure Quality Improvement Plans are aligned to Quality Objectives and are implemented according to established timelines.

● Quality Control Manager with 7+ years of management and engineering work experience. ● Knowledge of quality assurance activities including audits recommending and implementing corrective actions providing accurate documentation of statistical reports and ensuring overall compliance. ● Demonstrated excellence in communication skills with various levels of management state and federal regulators stakeholders and suppliers. ● Monitored the transfer of products from various areas of the warehouse and verified palletized products. ● Verified inventory computations by comparing them to physical counts of stock, investigated discrepancies, and reported product discrepancies to the plant manager. ● Assisted agencies in the collection of orders, policies, and procedures to ensure accuracy of warehouse database. ● Received and counted stock items and recorded data manually or using computer. ● Kept records on the use and damage of stock and stock handling equipment. ● Examined and inspected stock items for wear or defects, reporting any damage to supervisors. ● Maintained records of merchandise received and transferred. ● Performed inventory adjustments, corrections, and updates in SAP database system. ● Analyzed and resolved inventory control problems. ● Performed cycle counts. ● Provided accurate, efficient, and timely completion of inventory transactions - updated records for materials and products to be received, issued in SAP software. ● Anticipated inventory needs and submitted purchase orders. ● Performed accurate cycle counting to ensure inventory accuracy. ● Kept careful track of inventory, monitored and evaluated inventory levels and safety stocks via database systems, and investigated inventory variances. ● Developed and analyzed data related to inventory levels and turns, provided daily/weekly/monthly inventory status reports. ● Identified underperforming inventory, worked with a cross -functional management team to develop a disposition plan for the material. ● Acted as a liason between customers and both in-house and external service centers. ● Maintained inventory levels and processed corporate returns and recalls. ● Processed all outgoing and incoming transfers and special orders. ● Support customers with problem analysis and resolution via remote connection, phone or email contact; and provide technical solutions including: preparing orders for delivery, software installation and upgrades, hardware repair (in house and on site) or escalating to next tier support. ● Track and monitor the status of logged calls and follow up with customers to guarantee satisfaction. ● Generate reports to keep management aware of any potential issues. ● Worked with customers and suppliers to rectify discrepancies and issues with orders, shipments, and deliveries. ● Handled customer inquiries related to products.

● Create/Validate new product and perform manager R&R studies and internal/external Lab Co-Op studies. ● Develop internal test methods based on external method. (Ex: ASTM, EDANA, WSP, INDA). ● Monitor and maintain quality system lab database; including creating new SOPs ● Perform semi-annual internal/external Quality System audits between sites. ● Audit Quality Techs for conformance to lab test methods and product specification requirements. ● Develop internal product specifications based on customer specification requirements. ● Develop operation run documents for product machinery that define the customer finished goods requirements. ● Provide disposition of product based on in-process inspections and final product requirements. ● Provide verification and disposition of critical raw materials and issues raw material nonconformance reports (RMNs) as required. ● Create certificate of analysis documents for review of final product release. ● Maintain and schedule equipment calibrations and calibration records and verification of equipment performance. ● Prepare Monthly/Quarterly capability analysis for customers. ● Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. ● Document Analyst II duties to include: • Develop and maintain all quality documents (S.O.Ps, forms, records, WI, etc.). • Review and issue batch records. • Assist with external audit preparation by conducting monthly audits on product. • Perform and review deviation/CAPA investigations and tracking. • Validate data loaded in Oracle and make necessary corrections. • Quality Technician. • Performed first-article, in-process, and final inspection on product. • Performed hourly stress, heat, and moisture test on resin. • Updated quality system with defects for Engineering and Quality Manager reviewing. • Worked closely with Engineers to get to root cause of defects by using various Quality Methodologies (e.g. Lean Thinking, 5Whys, FMEA, Gage R&R) • Maintained 5S standards.

● Inspired and encouraged each and every team member to perform and produce their best. ● Maintained parts inventory for BMW. ● Determined the duties and responsibilities of individuals in a team. Analyzed the individual performance of each team member and motivated them to perform even better. ● Organized training workshops to improve the performance of the members who were lagging behind in terms of performance. ● Analyzed the assigned projects and distributed tasks to the members as per their area of expertise. ● Reported any problem or fault in the project to the project manager or supervisor. ● Offered solutions to the top management regarding project-related queries. ● Skills: Microsoft, Word, Excel, Windows, Host program and Work keys. ● Completed BOLs for inbound and outbound of material.

● Perform laboratory test in accordance with the test methods/work instructions. ● Responsible for physical tests such as tensile, tear, elongation, color fastness and flammability. ● Monitor the environmental condition in the lab and maintain appropriate documentation. ● Accurately complete documentation as required, such as lab reports and daily production, coordinate the monthly maintenance to the lab equipment. ● Oversee all test activities for automotive body cloth for GM, Subaru, Toyota, Nissan and Honda. ● Participated in continuous improvement efforts, and communicated with the incoming/outgoing shifts as needed to maintain production pace and quality. ● Thorough Quality Technician who is ISO9000 certified. ● Adept at adapting quality control measures to new projects, working on short-term assignments and developing comprehensive reports to help clarify and identify issues. ● Completed 15 PPAP's. ● Provided coaching to personnel on Quality systems (QS) to include document control and training. ● Acted as liaison with electronic quality systems vendor(s). ● Developed and analyzed statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product. ● Formulated and maintained ASME Code Quality Control Manual in accordance with ASME requirements. ● Applied total quality management tools and approaches to Oversee quality control functions for company products assisting with RMC products when needed. ● Perform solutions designs support field efforts processes submittals and review stats. ● Track and maintains data performing statistical calculations to maximize the product quality and performance

Over ten years experience working in a team environment focusing on maintaining product quality and efficiency. Earned leadership status by setting inspirational goals and setting examples including exhibiting superb organizational, motivational, management and time management skills. Able to improve company processes by paying close attention to details and building trusting relationships with customers