Peer Reviews FAQ
Everything you need to know about giving and receiving reviews on Automate America. Peer reviews help build trust in the automation community by providing feedback from real working relationships.
How Peer Reviews Work
Automate America's peer review system is designed to create transparency and trust between contractors and customers.
Tip
Complete your profile to 100% and maintain a 4.5+ star rating to earn the "Top Rated" badge, which increases your visibility in search results!
Rating Categories
Every review includes ratings in these categories:
- Communication - How responsive and clear was communication?
- Quality - For contractors: quality of work. For customers: clarity of requirements.
- Timeliness - Were deadlines and schedules respected?
- Professionalism - Overall professional conduct and behavior.
- Overall Rating - A 1-5 star summary rating.
- Would Recommend - A simple yes/no recommendation.
Review Timeline
| Event | Timing |
|---|---|
| Contract marked complete | Review window opens |
| First reminder | 3 days after completion |
| Second reminder | 7 days after completion |
| Final reminder | 14 days after completion |
| Review window closes | 30 days after completion |
| Edit window closes | 48 hours after posting |
Frequently Asked Questions
Reviews are written by members after they work together or exchange a quote. Both the professional and the customer can review each other.
You have 30 days after contract completion to leave a review. After 30 days, the review window closes to ensure timely, relevant feedback.
No. A review cannot be edited or deleted once it is submitted, so reviews stay honest; if a correction is needed, contact an administrator. If you believe a review violates our guidelines, you can report it for moderation.
You can respond publicly to any review you receive. Your response will appear directly below the review. If a review contains false information or violates our terms, you can flag it for review by our moderation team.
By default, reviews show the reviewer's name. However, reviewers can choose to post anonymously. An anonymous review hides the name publicly.
Reviews contribute to your overall rating, which is displayed on your profile. Higher ratings and more reviews improve your visibility in search results. Profiles with 4.5+ average ratings may receive a "Top Rated" badge.
Reviews include ratings for Communication, Quality (work or requirements), Timeliness, and Professionalism, plus an overall star rating (1-5) and a "Would Recommend" indicator.
Yes! Both contractors and customers can view each other's reviews before agreeing to work together. This helps everyone make informed decisions.
Have a question about reviews?
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