Help Center & FAQ
Find answers to common questions about Automate America, our professional marketplace that connects talent with opportunities across all industries.
Account & Profile
How do I create a professional profile?+
Click "Create Free Profile" on the homepage, then fill out your professional information including your photo, skills, work experience, and hourly rate. The more complete your profile, the higher you'll rank in search results.
What information should I include in my profile?+
Include a professional headshot, detailed work history, all relevant skills (including specific brand names like "Allen Bradley" or "Siemens"), certifications with expiration dates, your hourly rate, and availability status.
How do I upload my resume and certifications?+
Navigate to your Dashboard > Documents section. You can upload PDFs, images, or Word documents. Certifications with expiration dates will trigger reminders before they expire.
Can I have multiple profiles (professional and business)?+
Yes. You can register as both a professional seeking contracts AND as a customer posting work. Use the same email address and switch between modes from your dashboard.
How do I update my availability status?+
Go to your profile and toggle your availability status to "Available" or "Unavailable". You can also set a "Next Available Date" if you're currently on a contract but will be available soon.
Finding Work
How do I search for contracts or jobs?+
Use the search bar on the homepage to filter by location, skills, rate, and work type (onsite/remote/hybrid). You can also browse the feed which shows personalized opportunities matching your profile.
What's the difference between hourly contracts and full-time jobs?+
Hourly contracts are temporary positions paid by the hour, typically ranging from a few weeks to several months. Full-time jobs are permanent employment with salary and benefits. Both are posted on Automate America.
How do I apply to a position?+
Click "Apply" on any contract or job listing, answer any eligibility questions, add an optional note to the customer, and submit. You are not asked for a rate or a start date: applying accepts the rate and start date on the contract. Your profile is shared with the customer.
What happens after I apply?+
The employer reviews your application. They may shortlist you, request an interview, extend an offer, or decline. You'll receive notifications for each status change in your dashboard and email.
How are contract rates determined?+
The customer sets the rate when they post the contract, and you see it before you apply. There is no bidding and no negotiating: the rate on the contract is the rate. Apply with your profile and you are paid exactly what you see.
Hiring Professionals
How do I post a contract or job?+
Click the floating [+] button and select "Post Contract" or "Post Job". Fill out the work details including title, location, required skills, rate range, and timeline. Posting is free.
Can I request specific professionals?+
Yes. Browse professional profiles and click "Request" to invite specific professionals to apply to your contract. You can also use the "Connect" feature to build relationships before posting work.
What's the difference between Standard and White Glove service?+
Standard service connects you directly with professionals - you handle contracts and payments yourself. White Glove is our managed service: Automate America onboards the professional, runs timesheets and expense approvals, sends you one invoice and pays the professional on the contract's net terms. The professional is never an employee of Automate America.
How do I review applications?+
Go to Dashboard > Contracts > Applications. You can view each applicant's full profile, rate, and availability. Shortlist candidates, schedule interviews, or extend offers directly from the dashboard.
Payments & Billing
How do professionals get paid?+
For Standard contracts, payment terms are between you and the company. For White Glove contracts, you submit a weekly timesheet; once the company approves it, Automate America pays you by direct deposit on the net terms the company set for the contract.
What fees does Automate America charge?+
Creating a profile and posting work is free, and there is no placement fee and no conversion fee. On a White Glove contract we take a small variable percentage of the rate the customer posted before we show the contract to the community. It costs the customer nothing extra, and professionals are paid 100% of the rate they see when they apply.
How do I submit timesheets?+
Go to Dashboard > Timesheets. Enter hours worked each day, including regular, overtime, and double-time hours. Add any per diem or expenses. Submit it for approval by Monday; once the customer approves it, you are paid on the net terms set for the contract.
White Glove Service
What's included in White Glove service?+
A full-service managed engagement: contract creation, compliance document collection (W9, insurance, background checks), payroll processing, timesheet management, invoice generation, and ongoing contract support.
How does compliance document collection work?+
When you start a White Glove contract, we guide you through uploading required documents. Our team verifies W9s, insurance certificates, and other compliance documents before your start date.
What's Contract-to-Hire?+
Contract-to-Hire positions start as hourly contracts with the option to convert to full-time employment. It's a trial period for both parties. There is no placement fee and no conversion fee, ever.
Still Have Questions?
Our support team is available to help you with any questions about Automate America.
