Shawn — IT systems Administrator

November 2012 - Current TEOCO, Dallas, TX IT Systems Administrator Provide support for desktops, servers, NAS, network, printers, desk phones (Cisco Unity Express). VMWare ESXi 4/5/6: installation, configuration, connection to NAS. Create and update VMs/templates. Windows Server 2008/2012: installation, configuration, management, troubleshooting. Backup data via Symantec Backup Exec and automate offsite tape delivery via Powershell / TapeTrack / FTP. Automate tasks using Powershell, batch files, task scheduler

September 2005 - September 2012 St. Jude Medical, Plano, TX Network Administrator Maintained group policy, login scripts, AD Sites and Services, DFS, FRS, AD topology, domain controllers, AD integrated DNS in two separate AD forests. Directly participated in an AD migration using Microsoft's ADMT (Active Directory Migration Tool). Created windows scripts and scheduled tasks to automate administrative tasks as needed. Scripted in Windows batch, VB, Powershell (including Quest AD commandlets for Powershell)

February 2002 - January 2005 Beal Bank, Plano, TX Network Support Specialist Provided hardware and software support for servers and desktops in an Active Directory environment. Windows 98/NT/2000/XP/2003, Office 97/2000, various financial applications, Exchange 2000, SQL 2000. Backed up servers using NT Backup, Veritas Backup Exec and SyncSort Backup Express. Used Windows Terminal Services, WinVNC and PSTools (www.sysinternals.com) to remotely control servers and desktop PCs for monitoring, configuring and installing software. Diagnosed issues with TCPIP, WINS, DNS, DHCP, BIOS, RAID, NICs, tape drives

December 2001 - February 2002 Bank of America (contract), Dallas, TX Technical Support Configured and deployed new PCs in the downtown Dallas location

March 2001 - September 2001 Mary Kay Inc. (contract), Dallas, TX Technical Support Helped roll out Windows 2000 to desktop PCs that were previously using Windows NT 4.0. Helped troubleshoot hardware and software problems on desktop PCs. Performed hardware and software "certification" tests (made sure that there were no ill side effects from installing new software in the standard office environment). Maintained Netcensus database (PC hardware/software inventory tool). Developed and tested WinInstall packages

February 2001 - March 2001 Beal Bank (contract), Plano, TX LAN Support Provided LAN support during and after a company move to a new building. Approximately 300 computers were involved in the move

October 2000 - December 2000 Mary Kay Inc. (contract), Dallas, TX Technical Support Software testing (installed new applications on a test system to ensure that they didn't adversely affect currently installed applications). Desktop support (95, NT, 2000). Server testing and support (Windows 2000). Automated process using Windows Script Host, VBScript, and Excel macros

December 1999 - July 2000 Microsoft (contract), Dallas, TX Windows 2000 Support Engineer Took customer calls dealing with Windows 2000 Setup and Networking. Customer satisfaction was a high priority. Networking issues included DNS, VPN, WINS, RRAS, DHCP and more

Electronic Data Systems (EDS), Plano, TX Junior Programmer (04/1998 - 11/1999) Provided mainframe application development and support on the GMAC account. Researched problems reported via telephone, e-mail and online error reports. Developed an automated system for tracking daily errors using Excel and Access macros. Tracked down bugs in applications and wrote bug fixes and data fixes. Programmed in COBOL and PACBASE. Systems Administrator - Server Support (01/1997 - 04/1998) Provided onsite server support for Novell 4.1 and Windows NT 3.51 servers. Provided hardware installation and upgrades, software installation and upgrades, Shiva remote dial-in support, Microsoft Mail administration, offsite backup procedures, end-user server support (password resets, network privileges, etc.). Created automated script to track IP address usage. Created automated backup script for NT servers. Created automated plan for booting our e-mail servers (MTAs) to keep them from hanging. Systems Administrator - Desktop Support (01/1996 - 01/1997) Worked with a team of 3 other people to provide onsite desktop support for 2,000 corporate users. Used Remedy ticketing system to track problems. Software support included DOS 6.22, Windows 3.1, Windows 95, LAN drivers, MS Office suite, standard desktop build. Fixed printing problems, some hardware issues. Developed excellent troubleshooting and common problem logging skills

Inventory Control (01/1995 - 01/1996) Organized and maintained inventory of PC's and related hardware