Norman — Technical Support Specialist

September 1997 to January 2000 My NIKE position was to be the Desktop Support Analyst for their IHM division for their end users working in their 2 manufacturing facilities located in Beaverton and Tigard Oregon. This would include www.linkedin.com/in/normlam desktop, phone provisioning, and also networking support for their manufacturing facilities located in Beaverton and Tigard. Their facilities were all Windows based systems back then mostly on Windows 98 and ME. - Provide first level desktop and phone support for 300 users - Oncall for every 2 weeks for support and user issues or escalations - Maintained Autocad and ProE license server for Airsole Engineering groups which use CAD drawings to create and draw shoe designs. - Migrated all users in their facilities from Banyan Vines Network to Microsoft NT active directory - Facilitate with Admins at Nike to arrange First Day and Last Day Office duties of setting up PC's, User Accounts, Phones, and Networking - Partner with Vendors such as Kronos to implement timecard system in the manufacturing floor for both manufacturing facilities

April 2017 to May 2018 Technical support specialist for all of Renew Financial B2B proprietary platform running on Ruby on Rails and Windows Administrator running 3rd party platform for lending operations. I also ran the Incident Management coordination for Renew when outages happen, I was the first to communicate the tech teams and collaborate with developers troubleshooting 3rd party issues and direct outages for systems. - Troubleshooting Ruby scripting to process applications via sublime/Rails - Console access to administer Contractor, Customer, and Internal accounts - 3rd Party applications support such as Docusign, Bing, Meridianlink, TransUnion api issues with Renew's proprietary Ruby platform software - Windows Server support of Nortridge software of Legacy Renew Financial application Technical Support Engineer Nobeltec Beaverton Oregon - Beaverton, OR

June 2016 to January 2017 I am the Technical Support Engineer for a small software company in Beaverton Oregon specializing in Marine Navigation Software and Hardware. I am the team lead of 3 people for the technical support organization for the North American operations. Everything has been on Windows 7, 8, 10 and iPad application. - Providing email and phone support for end users troubleshooting Nobeltec and Timezero Marine Navigation software for Windows PC's on Windows 7, 8, 10. - Providing email and phone support for hardware troubleshooting Radar, Autopilot, and various Hardware support that links to the software. - Providing QA Testing and verification manager for newer versions of Timezero Navigator and Professional versions by testing out functionality and reporting issues for the new beta software. Systems Analyst Intel Corporation

May 2011 to May 2016 I was the team support lead of 3 people for Level 2 operations team and have been working on this application for over 6 years. I've been working with teams that have agile processes and five star application knowledge. These applications were running on Windows Servers 2008 R2 and 2012. - I am responsible for the 2 applications under my test team's charter HP ALM 12 and HP UFT 12. - The applications that are used for test management for Intel and needs to be highly available for the company as they are needed for internal users all around the world. - Designed and architect the current infrastructure of HP ALM 12 and deployed in the private Intel Intranet network - Responsible for leading the team to migrate over 800 individual projects and over 10000 users for the application. - Monitoring the application along with my team with minimal downtimes and maintain server patch administration monthly for maintenance. Systems Engineer Intel Corporation - Hillsboro, OR

June 2008 to May 2011 I was responsible for communications and entry level SAP systems support of Intel's SAP system this was a liaison analyst that works between BASIS engineers and Test Analysts within Intel. All the SAP environments were running Windows 2008 R2 Server and eventually upgraded to SAP HANA which is their newer architecture that Intel wanted to showcase to vendors as they used this for their CRM platform. - Ran daily meetings for SAP environments going over daily or weekly downtimes on each environment. Maintained Sharepoint and daily reports for Test Analysts and QA personnel working on SAP. - Part of the Service Now deployment and implementation for all of Intel working as a subject matter expert for Incident and Problem Management foundations - Chairperson for Change Control Board for Intel eBusiness teams and assisted with reviewing code and system changes within Intel Data Center and Systems. - Studied ITIL 2.0 and passed exam for certification. Systems Programmer Intel Corporation - Hillsboro, OR

January 2000 to May 2016 Intel Corporation is a worldwide company that sells Semiconductors and Electronic components inside Computers and Technology. I had worked in their Information Technology department for all of the 16.5 years with the company as they host world class data centers and systems around the world. www.linkedin.com/in/normlam Environment Management Systems Analyst Intel Corporation

January 2000 to June 2008 in which all the operating systems are on Windows Server 2000 and 2003. This was working with teams with various developers, database administrators and other systems administrators. - Deployed various Intel.com applications external and internal websites - Basebuild and documentation given for eCommerce servers - IIS, Java administration, and SQL Server builds - Rialto and Siteminder security administration and configuration for servers - Deployed Peoplesoft 8.21 and BEA Weblogic tools to CRM applications for Intel - Troubleshoot servers and debug xml code that was deployed in production environment. - Provided deployment to high visibility sites such as download.intel.com and www.intel.com/cmd - Took part of an ongoing oncall rotation 24X7 support every month for a week - Last major project involved Documentum support for content management as Intel used it for their electronic print repository Facilities Support Analyst NIKE, Inc / NIKE In-House Manufacturing - Beaverton, OR