Alan — Support Analyst

Desktop Support Analyst - Provide Level 1 and 2 support to the Adidas distribution facility, which includes desktops, peripherals and related devices. Support multiple Handheld/Wrist RF units. Support multiple printers (HP, Lexmark, Canon, Sato and Zebra) to include print head alignment, part replacement and advanced troubleshooting. Provide configuration/end-user training on MS apps (O365 - Teams, Word, Excel, Outlook) Keep inventory and order hardware supplies and computer consumables. Working closely with System Support Analysis in daily priorities, mentoring and training end-users, and Provide technical telephone support when needed. Started out on Midnight Shift and was Quickly Promoted to Day Shift

Desktop Support for Office 365/AD Domain migration. With the two hospitals merging (Prisma Upstate formerly Greenville Hospital Systems and Prisma Midlands formerly Palmetto Health), they will have over 30,000 users combined. Technical resources to support the local tasks during this cutover. Travel all over South Carolina providing white glove support to end users and resolving IT issues for hospitals and clinics.

Supporting corporate IT assets, inventory control, troubleshooting, and repair. Providing end user support, help desk IT asset support and training. Maintaining large working inventory of various IT assets through timely stocking, repairs and coordination of shipping and receiving.

Setup and Delivery of PC's/laptops in user environment, data backup and restoral, removal of old equipment and processing returned equipment. Troubleshooting PC's, laptops with HW/SW issues, including network connectivity. Performing Zero Touch Installations, including Microsoft Office and Windows Installations.