Denise — AMR Quality Specialist

2015 - Present (3 years) Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions

Responsible for supporting an ambulatory medical record, voice dictation system and Cardiology PACS system. Assist providers and clinical staff with software customization and optimization. Develops, coordinates and assesses all AMR training programs. Liaison between technical staff and business subject matter experts in creating and refining business requirements. Skillful at project management and managing vendor relationships.

Attending networking events Researching Industry Leaders Tracking Industry Trends Participating in Industry Discussions

Responsible for technically supporting clinical information and business system applications. The support includes, but is not limited to, implementations, upgrades, monitoring production systems and performing all activities needed for maintaining a stable and reliable clinical and business systems environment. Serves as an escalation point for Clinical and Business Systems Analysts and Call Center.

Provided advanced problem solving and implementation skills, individually or as a team member to implement, upgrade and support complex application systems. Documented and described complex processes and procedures relating to current and future systems environments. Provided mentoring and training to junior staff in the areas of system analysis & design. Ensured business and system processes and procedures are documented through the use of industry standard process flow and flow charting techniques. Liaison between technical staff and business subject matter experts in creating and refining business requirements. Project Lead on numerous projects that transverse multiple departments.

Resolved network and software conflicts through specific sequences of software installation and troubleshooting documentation. Analyzed software and hardware failures, made recommendations and work with other professional disciplines towards positive outcomes. Analyzed hardware failures and make recommendations for corrections. Troubleshooted network connectivity issues. Project Lead for key infrastructure projects that crossed multiple departments within the organization. Created technical documentation of software installations.