Tara — Operations Manager

● Maintained responsibility for my established office and finance management tasks as my promotion eliminated this position and incorporated them into my position as operations manager. ● Developed highly-efficient and dependable international remote teams by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements. ● Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of personnel and activities. ● Leveraged advanced skills and training to support operational needs of multiple departments and executives. ● Monitored projects for completion and met challenging quotas including interceding to complete project requirements within my area of expertise within 48 hours as needed to ensure the company met client deadlines. ● Developed, revised, implemented and monitored compliance of standard operating procedures and policy. ● Managed company operations, including staff hiring, training, development, scheduling and supervision. ● Assigned projects to employees and contractors per executive's direction. ● Worked collaboratively with internal and external stakeholders across all departments. ● Provided performance reviews annually, offering praise and recommendations for improvement. ● Forged and cultivated productive relationships with community members and potential partners. ● Effectively responded to concerns, incidents and other events as necessary.

● Prepared and processed offer letters, background checks, payroll, bonuses and benefits. ● Provided reports and assistance accountants and clients detailing corporate finance meeting reporting requirements and exceeding expectations. Cut accounting costs 48% by assuming responsibility for bookkeeping previously farmed out to accountants and training administrative staff to assist with these duties. ● Managed legal communications and documentation for the company, CEO and CIO. ● Onboarded remote employees and contractors for our company and client companies. ● Coordinated and offered complete administrative support and documentation for meetings, projects and conferences including managing schedules, travel, accommodations, entertainment and all other related expenses and submissions per executive and client requirements. ● Communicated and coordinated corporate objectives and projects across all divisions through regular correspondence and follow-up. ● Received, screened, addressed or routed incoming calls and handled business and client requests for information. ● Aggregated and analyzed historical company data in order to create cost controls. I achieved this by ensuring compliance with client expense allowances and reporting requirements and by instituting and enforcing internal guidelines that did not sacrifice value offered to our staff or clientele. ● Sourced vendors, contractors and supplies to meet project needs and processed project financials, contracts, and documentation including monitoring and reporting executive contributions.

● Create, distribute and track contract components for accuracy, completion and deadlines. ● Track and create NTO's, Change Orders and lien releases and permits. ● Utilize Sage Timberline for all A/P and A/R related to the business accounts as well as contract commitment tracking. ● Responsible for submitting payroll to payroll leasing company. ● Full charge bookkeeping including finance reports and taxes. ● Create and polish project proposals using information provided by project management. Also, participated in proposal presentations as needed. ● Sourced products needed for projects as required assisting estimator. ● Cut company expenses through eliminating late fees and finance charges that were being charged prior to my employment by ensuring all bills were paid in a timely manner. Also, changed our internet and phone provider and set up online faxing therefore decreasing cost further. ● Reviewed and adjusted employees salaries based on the economy at the owner's request. ● Responsible for obtaining General Liability and Workman's Compensation insurance for all projects and working with our insurance companies for our annual audit. ● Create reports and organize all information requested by an outside accounting firm for semi annual taxes. ● Created a paperless system through scanning and filing all documents into our server and creating weekly back-ups and then upgraded this system by utilizing Carbonite to do daily offsite backup to more safely secure our data. ● Tasked with creating and implementing company policy, procedure and employee handbooks. ● Improve and maintain vendor, subcontractor and project owner relations through direct contact and assistance. ● In charge of project and office supply purchasing and inventory management.

● Responsible for hiring, motivating, and training a staff of 3 administrative employees, 3 floor supervisors and 15 order pullers/inventory specialists. ● Optimized smaller order shipping procedures through utilizing onsite UPS. ● Verified inventory and order counts for accuracy. ● Collected and reported data to company owners through the use of excel database worksheets and Quickbooks reports. ● Oversaw invoicing and collections. ● Streamlined stocking and inventory procedures to ensure accuracy by implementing a barcode scanning system. ● Coordinated land and ocean stock deliveries and unloading.

● Responsible for daily management of all employees including sales, office, customer service, warehouse and delivery for two Florida locations and then one location in Maine. ● Responsible for reviewing inventory reports and ordering new inventory to proper levels. ● Trained all employees excluding delivery drivers. ● Dispatched deliveries and assigned routes. ● Assigned all employees schedules.. ● Authorize same day purchases of specialty products from local vendors. ● Responsible for payroll and all business related A/R and A/P and full charge bookkeeping including taxes and financial reports. ● Ensured that customer service surpassed client expectations through personal contact with clientele and employee training. ● Maintained a personal sales average of 93% and monitored employees sells to ensure no performance lower than 85%. ● Gave annual employee reviews and offered additional coaching or training when needed to help employees achieve. ● Responsible for handling all escalated calls. ● Reported location statistics to owner.. ● Interview, hire and release employees as needed. ● Built and maintained customer and vendor relationships. ● Administrative duties encompassing, filing, faxing and maintaining of customer files. ● Acted as proxy for owner with employees, vendors, customers.. ● Assisted owner with the split of the company when the Florida locations partnership broke up through review and breakdown reports of all monies, inventory and company property contributed by both parties to the business and all remaining payments due from the company as well as monies still due to be paid to the company that would be split between the two parties. ● Interacted with the corporate office on all accounting reports and questions along with problem resolution on behalf of the owner. ● Responsible for organization of various reports and all written correspondence.

● Responsible for overseeing all facets of clinic operations for four clinics. ● Commute to any of seven locations in order to review store operations and implement required changes at clinics while reporting progress to owner. ● Train staff on products, policy, procedure, sales and program. ● Handled communications with Regional Director, Franchise Owner and Corporate Office. ● Interview, hire, dismissal of employees and offer semi-annual employee evaluations with constructive criticism and praise. ● Created automated spreadsheet program that calculated all sales and inventory to ensure fewer mistakes in daily and weekly paperwork. ● Responsible for inventory control, petty cash and purchasing for my clinics. ● Full charge bookkeeping including financial reports, payroll and taxes. ● Create and distribute policy and procedure for all locations per company mandates. ● Created a new bonus scale for management, assistant management and counselors which increased sales through stimulating employee morale and motivation.. ● Oversee bi-weekly meetings. ● Promote, market and sell food, herbal products, counseling time for weight loss, stabilization and maintenance programs. ● Implement the program with clients through personal, phone and email contact, review and counseling. ● Maintain and review client database as well as client hard copy files. ● Franchise representation at conferences and/or marketing shows/meetings. ● Interact with corporate office as required and report stores weekly revenues to them. ● Completed pharmacology and nutritional training and certification allowing me to accurately help clients that had health problems. Also, CPR certified to offer help as needed.

● Researched and classified product clients imported into the US using customs regulations. ● Interacted with US Customs, FDA and various other governmental departments to obtain clearance and or licenses allowing entry. ● Created and maintained client relationships and database of previously imported or researched products to assist client with faster clearance and dispatch while updating client of current shipment standings and addressing any concerns. ● Researched products client had under consideration for importation and reported findings. These reports included pricing, expected exams, problems and concerns. ● Assisted with accounts payable and receivable. ● Responsible for management of the locations second largest account.

● Responded to escalated non-routine telephone calls and written correspondence relating to customer accounts including solicitation, inquiries and problem resolution. Issues addressed consisted of, but were not limited to, confidential, complex, and sensitive issues, which escalated to the executive officers, senior management and or federal and state regulatory agencies, legal arenas and media. This lead to partnering with media relations and corporate counsel to mitigate media complaints and prevent customers from taking legal action. ● Trained new associates in obtaining an extensive operational knowledge of all card center operations, Bankcard policies and procedures. Also, addressed any reported issues external and internal involving all areas of Bankcard operations. ● Responsible for the entire research, decision making and resolution process addressing concerns with the customer and/or regulatory agency. ● Provided feedback to executive and senior management on the cause of complaints and any policy or procedure changes that may be indicated to stop recurring problems. ● Observed and tested new computer software for possible problem areas to call center associates and provided reports with encouraged solutions and changes if needed. ● Responsible for administration and documentation of personal and executive projects. ● Compiled departmental statistics and conducted meetings communicating this information to all levels of department employees. ● Conducted focus groups and meetings with various departments across the company pertaining to new policies and procedures, as well as possible changes to existing policies and procedures. ● Tracked department attendance and communicated all pertinent information to staffing. ● Assigned with periodically reviewing collection procedures and policies to ensure compliance with state and federal laws and instituting any necessary changes.

● Trained to work all aspects of risk while collecting on delinquent accounts and maintaining a good working relationship with our customers through excellent customer service and attention to detail. ● Coach for the pathways program allowing me to provide constructive feedback and praise to peers on their performance. ● Helped train new associates through side by sides and being a peer counselor. ● Liaison for observation from departments such as roci beta, dialer, marketing, training and out of town or cross department visitors. ● Handled escalated calls through assignment to the supervisor desk, because of system and policy knowledge along with my record for outstanding customer support. ● Recognized for excellent customer service through receiving quality assurance awards, company newsletter mentions and senior management recognition. My performance also allowed me to obtain the department heads approval to apply for the executive response committees supervisor position at one year instead of the required five years of service and to be promoted into this position. ● Mod Squad (spirit team) member and project manager for site wide events promoting Capital One's vision