Angela — Product Development Manager

Product Development Manager Oct 2017-Present Ford Motor Company | Dearborn, MI - Responsible for managing multiple major large-scale cross functional regional and global Microsoft Dynamics 365 CRM system implementations. Providing end-to-end agile SDLC and ADL methodologies and deployment strategies for out-of-the-box solution customized to manage key sales and service business processes across conjoined business units. - Provided efficient consultative expertise to drive product decisions working directly with stakeholder to curate new ideas and identify business process pain points documenting functional and non-functional requirements, analyzing user stories, and capturing imperative use case details. - Improved efficiencies 25% by collaborating with project and development teams to create detailed project, release and deployment plans that identified key objectives, reduced redundancies, pinpointed key feature dependencies and characterized accountability triggers. - Increased Microsoft Dynamics 365 CRM product planning productivity by 20% articulating project vision, risk, and change control conditions to stakeholders, project teams, development teams, SME's and onsite software product consultants. - Key contributor in sprint, migration, release and deployment planning solutions to eliminate impediments and blockers found in daily scrum stand up and retrospective meetings. - Managed and monitored Microsoft Dynamics 365 CRM DevOps environments administering constricted user access, select role based accessibility, and security controls GDPR compliance processes for multiple environments including Sandbox, Dev, QA and Production. - Lead role in analyzing key infrastructure architecture deliverables, and FDD's and TDD's provided by Microsoft on-site CRM consultants. - Provided weekly written and verbal communication to senior leadership for business process review (BPR) update to identify critical success factors and project risk management. - Prioritized as-is-to-be release plan action items in Rally to identify epics, sub epics, features task and create roadmaps. - Collaborated with Microsoft consultants to conducted stakeholder training sessions and created training material on how to use the system

Jun 2016-Jul 2017 Information Technology Program Manager Ford Direct | Dearborn, MI - Provided lead planning and development support to PMO project team for large scale internal and offshore ERP/CRM solutions and software development implementations. - Lead multiple enterprise ERP/CRM software deployment projects for NetSuite, Oracle and Microsoft Dynamics including implementations, customizations, data migration and Cloud transitions with investment budgets up to $1.2M. - Lead agile project teams comprised of 15-30 project support team members including Business Analyst, Product owner, Software Partners, Scrum team, Developers, and Tech support. - Facilitated agile project teams sprint planning initiatives to create user stories based on functional and non-functional requirements, prioritize product and sprint backlog, managed burndown charts and estimated bi-weekly iteration velocity. - Provided key support and process improvement strategies from sandbox to production. - Facilitated weekly Business Process Report (BPR) status meetings presenting updates and power point presentations to CIO, C-level mgmt., Senior leadership, and Steering committee. - Responsible for improving efficiencies by managing and tracking project budgets of $50k-1.5 M. - Delivered projects from 3 months ahead of schedule and 20-30 % below budget. - Created business intelligence (BI) analytic reports to track project's performance using KPI's. - Guided technical development team in creating visual dashboards, workflows, and data models using NetSuite Suite Flow and unified modeling language (UML). - Collaborated with stakeholder to develop end user training material, templates and documentation. - Maintained projects security gate review change control processes, case management, issue tracking and regulatory compliance in (JIRA)

Mar 2015-Mar 2016 2 PMO-Implementation Project Manager GDI Infotech | Ann Arbor, MI - Lead support manager for data migration from ACT CRM to Microsoft Dynamics 365-CRM product for cross-functional agile development team. Responsible for implementation, integration and customization initiatives to migrate stakeholder from Act to Dynamics. - Delivered project 3 months ahead of schedule and $45K under budget by managing, filtering and refining Microsoft Dynamics 365 product scope, delivery, planning and development processes. - Provided agile lean go-to-market strategies and tactical feature definitions between project teams, developers and Microsoft support consultants. - Improved project timeline efficiencies 30% by eliminating redundancies and milestone constraints. - Increased Microsoft Dynamics 365 product planning and integration productivity by 25% articulating project vision and requirements to the project team identifying key objectives and best practices accountability triggers. - Monitored progress of WBS and project plans using Microsoft Project and Smart Sheet to ensure that resources were properly allocated and project was on time, in scope, and within and or below budget. - Facilitated weekly stakeholder status update meetings with administration and C-level management. - Managed Microsoft Dynamics 365 data collection, transfer and validation efforts to meet stakeholder golive deployment timelines. - Tracked and monitored outcome of sprint retrospective meetings facilitated by the scrum master defining relevant features and the why, what and when of the product

Aug 2007-Feb 2015 Network Program Manager Federated Inc.| Harper Woods, MI - Managed Mid-west region intranet applications marketing and software development teams of 20-40 team members including BA's, Marketing Managers, Product Managers and Scrum Masters. - Lead multiple implementation for Microsoft Dynamics 365 Retail Management Systems (RMS) for regional department stakeholders throughout the Mid-West. - Produced consistent increased revenue growth 20% - 30% year over year. - Increased web traffic by improving landing page conversion rate by 2% and bounce and abandonment rate by 10%. - Increased web page site visits to average 5 minutes and achieved bounce rate of 30%. - Managed partner business and syndicated 3 rd party vendors to provide insight on market concepts relevant to increasing web traffic and brand footprint. - Monitored and tracked deliverables, milestones and timelines using MS Project and Clarity. - Reviewed analytical reports to monitor project performance KPI's and ROI. - Responsible for creating and analyzing functional and logical designs including: flow charts, task boards, data models, mapping and workflows using Suite Flow and Visio. - Created process improvement strategies that aligned with customer's processes to eliminate waste and improve ROI and business growth. - Responsible for developing and implementing customer retention loyalty and brand awareness programs

Feb 2000-Jun 2007 Business Analyst/Systems Engineer General Motors | Detroit, MI - Provided dealer network technical support for software and hardware performance enhancements, upgrades, migrations and expansions. - Provided technical support in all phases of the SDLC and PMLC process using Waterfall, Agile RAD, RUP, and XP methodologies. - Created RDBMS initiation scripts and queries for HR and Payroll using My SQL and Unix based operating system. - Created SQL server, Java and.NET application and web test cases using Lisa scripts throughout design, testing, development and performance/service maintenance. - Generated Java, HTML and C++ source code using.NET framework for web and client server application development. - Provided routine maintenance for WAN, LAN utilizing FTP, HTTP and TCP/IP protocols. - Provided end-user ad hoc, Oracle and Crystal reports. - Developed flow charts, data mapping and data modeling using Visio. - Created system functionality test cases, regression testing, proof of concept and critical analysis