Robert — Robot Programmer

07/2010- Current - Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments

Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current

Overcome objections to pay and develop creative solutions to help bring consumers current. - Help new hires get acclimated with the company goals and guidelines. - Interpret and processes financial information promptly, accurately and effectively Waste Management-Wixom, MI Dispatcher-Residential Customer Service Representative

03/2013 to 04/2016 - Worked with company drivers and residential customers to resolve issues for garbage recovery and disposal. - Help customers with creating accounts, solving pick up scenarios, and deescalating customer complaints. - Navigated efficiently through multiple screens and placing correct tickets bases on customer needs on each call. - Helped upgrade and install different software (mapping tool, pricing tool) to every computer on company floor. Stefanini Techteam-Southfield, MI Helpdesk Technician Level 1

07/2010 to 03/2013 - Troubleshoot with clients from Dunkin Donut brands with their point of sales, DSL-Internet Service, and also PC help. - Help clients in a call center environment in a well manner and timely pace to get clients business running through technical difficulties. - Use programs Microsoft Excel, Word, Power Point, Citrix, also other programs