LaTonda — Technical Phone Trainer I

2011- Present J.M. Smith/QS/1, Spartanburg, SC Technical Phone Trainer I - Conduct trainings over the phone, on-site, and in-house for customers regarding the operations and features of NRX. - Prepare training materials and documentation for customers. - Travel to customer sites for training and/or Live Day assistance. - Prepare weekly Excel Spreadsheet for Account maintenance. - Prepare and transfer confidential documents incompliance with HIPPA

2007-2011 Carolina's Health Care System/Myers Park Clinic, Charlotte, NC - Maintain productivity and sales through dedicated customer service. - Assist licensed pharmacists to provide medication and other required healthcare products to patients. - Perform routine tasks both unmanaged and as a team to ensure deliver of prescribed medication. - Register patients into system via written, electronic, and oral requests in compliance with HIPPA. - Trainer for new hires. - Anti-Coagulation clinic registrar. - Conduct daily billing and error reports. - Pre Auditor for Corporate Compliance