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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

What is White Glove Service?

What is White Glove Service?

White Glove is Automate America's premium onboarding service for professionals. When you're selected for a White Glove contract, we handle the paperwork, compliance, and setup—so you can focus on what you do best: your work.

The White Glove Difference

Standard Onboarding
White Glove Onboarding
You manage your own compliance
Dedicated Account Manager assists you
Self-service document upload
Guided document collection
General support
Priority support line
Standard payment processing
Expedited payment setup
You track expirations
We monitor and remind you

Who Gets White Glove?

White Glove service is provided when:

  • You're placed on a contract through Automate America
  • A client specifically requests White Glove onboarding
  • You're working with an enterprise client requiring full compliance
  • You opt-in to White Glove for complex contracts

Your Account Manager

With White Glove, you're assigned a dedicated Account Manager who:

  • Guides you through every step of onboarding
  • Answers your questions via email, chat, or phone
  • Reviews your documents for accuracy
  • Troubleshoots any compliance issues
  • Ensures you're ready to start work on time

Benefits of White Glove Status

Benefit
Description
**Priority Matching**
First consideration for premium contracts
**Dedicated Support**
Direct line to your Account Manager
**Expedited Payments**
Faster payment processing
**Compliance Managed**
We track and remind for expirations
**Client Confidence**
Managed, compliant contracts enterprise clients trust

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