White Glove Service
What is White Glove?
White Glove is Automate America's premium onboarding service for professionals. When you're selected for a White Glove contract, we handle the paperwork, compliance, and setup—so you can focus on what you do best: your work.
Key Benefit
White Glove professionals receive priority matching for premium contracts and dedicated support from an Account Manager.
Benefits for Contractors
- Priority Matching – First consideration for premium contracts
- Dedicated Support – Direct line to your Account Manager
- Expedited Payments – Faster payment processing
- Managed Compliance – We track and remind for expirations
- Client Confidence – Pre-verified for enterprise clients
How it Differs from Standard
With standard onboarding, you manage your own compliance and document uploads. White Glove provides a dedicated Account Manager who guides you through every step, reviews your documents for accuracy, and ensures you're ready to start work on time.
Onboarding Process
Required Documents
- W-9 (or W-8BEN) – Tax form with your legal name and taxpayer ID
- ACH Authorization – Bank details for direct deposit
- Voided Check or Bank Letter – Verification of bank account
- Proof of Address – Utility bill, bank statement, or government letter (within 90 days)
- Certificate of Insurance – Minimum $1M general liability coverage
Step-by-Step Guide
- Receive Welcome Email – Contains your Account Manager's contact info and document checklist
- Access Onboarding Portal – Log in and navigate to Dashboard > Onboarding
- Upload Documents – Submit all required documents (PDF, PNG, JPG accepted)
- Document Review – Your Account Manager reviews within 24 hours
- Verification – Banking and insurance verified
- Onboarding Complete – You receive confirmation and can start work
Timeline Expectations
Complete onboarding typically takes 3-5 business days when documents are submitted promptly. The timeline breaks down as:
- Day 1: Documents requested
- Day 2-3: You upload documents
- Day 3-4: Review and verification
- Day 4-5: Approval and setup complete
Frequently Asked Questions
Typically 3-5 business days if you submit all documents promptly. The timeline depends on how quickly you provide required documents and how fast verification processes complete. Rush processing is available for urgent start dates - contact your Account Manager.
Required documents include: W-9 (or W-8BEN for international), ACH authorization with voided check or bank letter, proof of address (utility bill, bank statement, or government letter within 90 days), and Certificate of Insurance with minimum $1M general liability coverage. Your Account Manager will provide a complete checklist specific to your contract.
Log in to your Dashboard and navigate to Profile > Documents to update any information. For banking changes, go to Profile > Payment Methods. Changes to critical documents (W-9, insurance) require re-verification and may take 1-2 business days. Contact your Account Manager if you need expedited updates.
No, there is no fee for White Glove service. It is included when required by your contract. The service is provided as part of premium contract placements and enterprise client requirements.
Your Account Manager can recommend insurance providers that offer policies specifically for independent contractors. Coverage typically starts around $30-50/month. Some contracts may have insurance requirements built into the placement, so always ask your Account Manager about options.
Yes, the IRS accepts digital signatures on W-9 forms and most other documents. However, some enterprise clients may specifically require wet (ink) signatures. Your Account Manager will let you know if physical signatures are needed.
Once verified, your profile displays the White Glove Verified badge. This badge indicates full compliance verification, all documents reviewed and approved, banking set up and verified, and readiness for enterprise client contracts. The badge is visible on your public profile and in search results.
Need help with White Glove onboarding?
Contact Support