White Glove Service
What is White Glove?
White Glove is how a customer chose to run and pay an hourly contract: Automate America is the supplier of record. Automate America invoices the customer for the approved hours and pays you on the net terms the customer set for the contract, at the rate you saw when you applied.
Who you are on the contract
An independent professional (an independent contractor to Automate America), an independent professional with your own company (your company is the supplier), or a service partner's employee (the service partner's W-2 employee). Nobody is ever an employee of Automate America.
How it Differs from Standard
On a Standard contract the agreement is between you and the customer, and the customer pays you directly. On a White Glove contract you accept the Supplier Services Agreement with the offer, and Automate America pays you.
Before You Accept an Offer
What You Need on File
- Banking – the account you are paid into, in the banking section of your profile (needed to accept a White Glove offer)
- An emergency contact – also needed to accept a White Glove offer
- W-9 (or W-8BEN) – tax form with your legal name and taxpayer ID
- Certificate of Insurance – when the contract requires insurance; general liability of $1,000,000 is recommended
Step by Step
- Receive the offer – the rate, dates, per diem and travel (if any) and the Supplier Services Agreement in full
- Have your profile ready – banking and an emergency contact
- Accept the offer – accepting it is where you accept the Supplier Services Agreement
- Before your start date – your certificate of insurance on file, if the contract requires it
- Your first week – submit your timesheet on the website; once it is approved you are paid on the contract's net terms
Frequently Asked Questions
You can accept a White Glove offer once your banking and an emergency contact are on your profile. You start on the contract's start date.
Your banking and an emergency contact (both are needed to accept a White Glove offer), a W-9 (or W-8BEN if you are not a US person), and a certificate of insurance when the contract requires insurance. General liability of $1,000,000 is recommended.
Edit it on your profile: banking in its banking section, documents where they are shown. Each document's status is shown with it.
No. Automate America does not charge you a fee to be paid: you are paid the rate you saw when you applied. If the contract requires insurance and no certificate is on file by the start date, the uninsured-professional surcharge applies to your invoices (Supplier Services Agreement §7.2(b)).
If the contract requires insurance and no certificate is on file by the start date, the uninsured-professional surcharge applies to your invoices (Supplier Services Agreement §7.2(b)). Many insurers offer general liability policies for independent contractors.
Yes, the IRS accepts electronic signatures on W-9 forms, and the Supplier Services Agreement is accepted on the website when you accept the offer.
No. White Glove is how a contract is run and paid — Automate America is the supplier of record — not a badge on your profile.
Questions about a White Glove contract?
Contact Support