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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Required Documents for White Glove

What You Need on File

  • Banking: the bank account you are paid into, in the banking section of your profile. It is needed to accept a White Glove offer.
  • An emergency contact: also needed to accept a White Glove offer.
  • W-9 (or W-8BEN if you are not a US person): Automate America issues Form 1099-NEC where required; without a W-9 on file, backup withholding can apply.
  • Certificate of Insurance (COI): when the contract requires insurance. If no certificate is on file by the contract's start date, the uninsured-professional surcharge applies to your invoices (Supplier Services Agreement §7.2(b)). General liability of $1,000,000 is recommended.

Tax Documents

W-9 (US Citizens/Residents)

What it is: IRS form to certify your taxpayer ID

Why we need it: Automate America issues Form 1099-NEC when your payments for the year reach the IRS reporting threshold

What to provide:

  • Legal name (as shown on tax return)
  • Business name (if different)
  • Federal tax classification
  • Address
  • Taxpayer Identification Number (SSN or EIN)
  • Signature and date

Tips:

  • Use your legal name exactly as it appears on your Social Security card
  • If you have an LLC, use your EIN
  • Sign and date the form—unsigned forms are invalid

W-8BEN (International/Non-US)

What it is: IRS form for non-US persons

Why we need it: Certifies your foreign status for tax withholding purposes

What to provide:

  • Legal name
  • Country of citizenship
  • Permanent address
  • Foreign tax ID number
  • Date of birth
  • Signature and date

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