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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Required Documents for White Glove

Required Documents Explained

White Glove onboarding requires specific documents for compliance, tax, and payment purposes.

Tax Documents

W-9 (US Citizens/Residents)

What it is: IRS form to certify your taxpayer ID

Why we need it: Required by law to issue 1099 for payments over $600

What to provide:

  • Legal name (as shown on tax return)
  • Business name (if different)
  • Federal tax classification
  • Address
  • Taxpayer Identification Number (SSN or EIN)
  • Signature and date

Tips:

  • Use your legal name exactly as it appears on your Social Security card
  • If you have an LLC, use your EIN
  • Sign and date the form—unsigned forms are invalid

W-8BEN (International/Non-US)

What it is: IRS form for non-US persons

Why we need it: Certifies your foreign status for tax withholding purposes

What to provide:

  • Legal name
  • Country of citizenship
  • Permanent address
  • Foreign tax ID number
  • Date of birth
  • Signature and date

Banking Documents

ACH Authorization / Direct Deposit Form

What to provide:

  • Bank name
  • Routing number (9 digits)
  • Account number
  • Account type (checking/savings)
  • Account holder name
  • Voided check or bank letter (verification)

Voided Check or Bank Letter

Acceptable documents:

  • Voided check with your name printed
  • Bank letter on letterhead confirming account details
  • Screenshot from bank showing routing/account (some banks)

Address Verification

Acceptable documents:

  • Utility bill (within 90 days)
  • Bank statement (within 90 days)
  • Government letter (within 90 days)
  • Lease agreement (current)
  • Driver's license (if address is current)

Insurance Documents

Certificate of Insurance (COI)

Coverage minimums (typical):

Coverage Type
Minimum
General Liability
$1,000,000 per occurrence
Aggregate
$2,000,000
Professional Liability
$1,000,000

Don't have insurance? Your Account Manager can recommend providers.

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