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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

From Offer to First Day

From Offer to First Day

Everything happens on your profile and on the contract; there is no separate portal to log in to.

Step 1: Receive the Offer

The offer shows the contract's rate, start and end dates, per diem and travel (if any), and the Supplier Services Agreement (SSA) in full.

Step 2: Have Your Profile Ready

Banking and an emergency contact must be on your profile to accept a White Glove offer. Add your W-9, and your certificate of insurance if the contract requires insurance.

Step 3: Accept the Offer

Accepting the offer is where you accept the SSA. Read it in full before you accept.

Step 4: Before Your Start Date

If the contract requires insurance, put your certificate on file by the start date; otherwise the uninsured-professional surcharge applies to your invoices (SSA §7.2(b)).

Step 5: Your First Week

Submit your timesheet for the week (Monday through Sunday) on the website. Once the customer approves it, the invoice is generated and you are paid on the contract's net terms.

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