John — Controls Technician

Led team, providing mentorship, training, and support to ensure high standards of system performance and reliability. Conducted in-depth system analysis and diagnostics, identifying and resolving complex issues to minimize downtime and optimize performance. Coordinated with project managers and other stakeholders to deliver projects that met technical specifications and client requirements.

Created and maintained quality control policies and drove continuous improvement efforts by training and educating productions teams on quality management. Worked with installer teams on timely and accurate completion of production lines critical to project success. Trained and provided support to maintenance with SCA dispense systems.

Created instructions and specifications for applied products. Designed circuits, enclosures, wiring and operator interface for use in a harsh environment. Developed algorithms for mechanical and electrical system control. Performed diagnostics software updates.

Supported customers with training sessions, troubleshooting services and installation support (over the phone and on-site) and following customer issues through to resolution. Identified and implemented improvements to products and processes to increase quality and efficiency. Exercised critical thinking to investigate and troubleshoot customer issues using Siemens. Drafting, modifying and validating electrical schematics for the rail industry.