Michael — Quality Assurance/ Process Improvement

GM Synergy Program Fostered healthy business relationship between customer and "downstream" customers. - Identifying root cause, ensuring proper processes followed pre/ post clean point - Conducted 34 customer sorts - Manage workflow with temporary workers at 2 different sites - Schedule arrival/ departure time of part shipments - Calculate labor estimates on each sort for customer - Conducted a successful CSL-2 37,000 part sort March thru April. Directing 9 temporary workers between 2 shifts to meet customer's deadline on time - Driving good communication between customer and their customers - Visiting numerous locations regionally to correct any issues, apply retrofits, inspect suspect parts - 18 months experience on all things related to Faurecia seat rails/ tracks/ recliners & frames

Solely responsible for supplier & client relations and communication during first shift. My overall goal each day is to ensure quality processes have been followed, and to proactively investigate potential issues and present solutions to prevent future issues. Recognizing what is a trend and properly relaying that information up-stream, and also keeping a healthy balance between labor usage and problem solving

Review & Compare client information between 2 systems, ensuring a timely and seamless closing process • Process improvement (Lean Six Sigma) • Review documents for accuracy (i.e. Deeds, Title Commitments, Payoff letters, Pricing, Attendees, Vesting)