Jason — Director

Feb 2016 - Present Director,,Customer Service Virtek Vision International Guelph, Ontario. Lead all aspects of the global customer service business and service go to market strategy. Global responsibility for Service business development and P&L performance, budgeting, forecasting. warranty and Summary goodwill execution and tracking. Expanded the service presence by establishing strategic international service locations. Lead the roll out and training of operational improvements A technical service, sales and across the entire organization. management professional with over 20 Maintain reporting and communication with all levels of service team, management and ownership. years of progressive industry experience. Proven ability to execute service sales and lead technical teams to exceed - Implemented new business processes, quoting tools and procedures, department metrics/KPIs, organizational performance targets and goals, marketing and proactive go to market plan. customer expectations. Self-confident - Improved new contract sales 30% YOY revenue leader with talents for customer service, teaching, mentoring, business and quantity. development and fostering customer - Created new and refined existing proactive service product offerings, restructured the global relationships. Self-motivated with the support team and measurably improved customer ability to excel in a fast-paced experience resulting in more than doubling net environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges. promoter scores

1994-1995 Mechanical Engineering Technology Mohawk College

Sep 2014 - Feb 2016 Manager, Parts and Services Itipack Systems

Oct 2010 - Sep 2014 Manager, Technical Services Sales - Social Selling (Sales for Life). ATS (Automation Tooling Systems) Inc. Responsible for business development and delivery of all Safety Service, Spare Parts, Training, Project Management, - JHSC Certified - Feb 2019. Technical Documentation activities performed by a global, multi-disciplined team of automation technicians. Responsible for department P&L. Generated and proposed pre and post system sale customer service solutions and agreements. Coordianted organizational responses to escalated customer service requests. Utilized company business systems including Salesforce. Developed tools and training to aid in the proactive selling of Services. Implemented department policies, procedures, budgets, goals and metrics to ensure alignment with division metrics. - Completed business development planning with a strategic account to build service activity to over $5 mil from $500K in 3 years. - Managed the department to revenue increases of over 20% YOY for final 3 years at ATS. - Created a continuous production improvement model for a major consumer industry customer

Apr 2005 - Oct 2010 Sr. Customer Training Coordinator - Automated Systems ATS (Automation Tooling Systems) Inc. Directed and mentored a team of Customer Training Coordinators. Developed, coordinated, and delivered custom training for complex automated systems to facilitate customer ownership. Managed the department schedule and assigned project duties. Managed training projects and program scope, schedule and budgets. Negotiated with all levels of internal and external customer management to define scope of training requirements and prepared and negotiated proposals as required. - Completed training, practical and written testing to receive CompTIA Technical Trainer Designation (Oct 2010) - Achieved FKA Professional Trainer Designation and Training Management Certificate

Jan 2004 - Apr 2005 Trainer (Robotics, Automation, Manufacturing) ABB Inc. Managed the Canadian Robotics Training department to exceed business unit delivery requirements and metrics. Developed and delivered robot programming and electrical maintenance courses to internal and external customers. Scheduled, quoted and booked standard and custom training courses. Maintained training material supplies and trainee records

Feb 2001 - Jan 2004 Robotic Field Service Technician ABB Inc. Provided robotic programming, mechanical, and electrical service solutions to customers across various industry segments. Completed scheduled and emergency robotic service requirements and system installations. Prepared service quotations and worked with customers to determine solution requirements. - Mentored Junior Service Techs

Jun 1998 - Feb 2001 Technical Representative Yazaki North America Technical program management of electrical systems for Tier 1 and Tier 2 automotive manufacturers. Managed vehicle minor and major model change development programs and daily automotive assembly quality