Stephanie — Customer Service Representative Southeast Territory

2018 to 2019 Jenoptik-USA, Rochester Hills, MI Represented Laser and Automation Divisions in the Southeast, USA for Sales. Primary focus in Laser Cutting, Welding for both metal and plastics as well as Scoring. Additional focus was in Turn Key System Integration. I was privileged to integrate Jenoptik into the US facilities of European OEM's, such as Volvo and Daimler. In extention, also into Tier 1 suppliers, such as Gestamp, Magna, and Lydall, some of which had our products in other facilities worldwide. And new customers were added to our portfolio through cold calls. I supported established customers with Service Support when current systems required repairs, upgrades and preventative maintenance - some of this work hands on. Interfaced with both a Tier 1 and OEM on behalf of Jenoptik Gmbh to provide a physical presence and continued support to ensure positive relationships for future business. Dedicated to make certain that both customers were satisfied with our product and service they received

2012 to 2018 Customer Service Representative Southeast Territory Tunkers-Mastech, Sterling Heights MI Responsible for representing Tuenkers GMbH automated product lines for clamping, positioning, moving, forming, conveying, gripping, rotating, welding and transporting. Servicing automotives largest German manufacturers: BMW, Mercedes, Volkswagen and Daimler/Freightliner along with their tier one suppliers such as Magna and Gestamp, in addition to smaller businesses that support individual projects. Traveled extensively over the Southeast to increase visual presence which resulted in greater exposure of other product lines increasing sales, service and training

2004 to 2012 Customer Service Representative North America Tunkers-Mastech, Sterling Heights, MI dba SOPAP-Tunkers dba SOPAP, LLC Retained during international corporate restructuring to continue and expand representation of French supplier of Indexers within territories of the US, Canada and Mexico. Continued to operate all office operations as a satellite branch with expanding responsibilities to incorporate sales and service. Supporting many European industries within North American such as Michelin, GKN Driveline, Faurcia Shaw/Areva Mox and Bel Brands along with domestic manufactures like Chrysler-Mexico, Flex-N-Gate and Sanofi-Pasteur. Diversified applications have encouraged expansion into supporting over 35% of total revenue outside of the automotive industry

1999-2003 Office Manager SOPAP USA, Greer, SC Responsible for the organization and operation of internal affairs in support of the Engineering, Sales & Service, Quotes & Purchasing, Project Management and daily office operations. Managed Accounting; Purchasing; Payroll; Benefits and Human Resource. Prior employment provided upon request __________________________________________________________________________________________ Education Rochester Adams High - Rochester, MI