Robert — Sales Manager

2005 - 2008 (4 years) Tasked with improving profitability, increasing sales and raising customer satisfaction. Managed 25 direct reports. - Generated $3M+ in annual revenue by implementing proactive customer sales process, cold calling and rebuilding customer relationships. - Rapidly restructured existing inventory and production department to utilize each team member's strengths creating a productivity increase that resulted in increased profit of $95K+ annually. - Introduced and enforced use of CRM to maintain customer contact and to gain feedback that resulted in a 75% increase in customer satisfaction and helped drive process improvements at the branch. Decks by Design LLC Owner

1991 - 2003 (13 years)

September 2016 - May 2018 (1 year 9 months) Veritiv Facility Solutions Sales Professional

As a Sales professional at Veritiv I understand that in an increasingly interconnected world, we're all increasingly interdependent. The character and strength of our people bind them together in a common mission of meeting the needs of our customers. The companies we serve prosper not only because of our innovative products and services but because we are passionately focused on their success.

Tasked with improving profitability, increasing sales and raising customer satisfaction. Managed 25 direct reports. • Generated $3M+ in annual revenue by implementing proactive customer sales process, cold calling and rebuilding customer relationships. • Rapidly restructured existing inventory and production department to utilize each team member's strengths creating a productivity increase that resulted in increased profit of $95K+ annually. • Introduced and enforced use of CRM to maintain customer contact and to gain feedback that resulted in a 75% increase in customer satisfaction and helped drive process improvements at the branch.

I started and ran this start up and was successful, the seasonality of the business was the reason for stopping. • Successfully started business and achieved sales in excess of $60k. • Run all aspects of small business including marketing, financials, production, customer service, etc. • Design and build decks, patios, retaining walls, etc.