Montoi — Project Engineer III

• Train, coach, oversee and develop Freight Team associates on customer service skills, product knowledge and department operational processes within the Receiving Area of responsibility by managing the Freight Team associate's performance through appraisals, professional development and promotion recommendations. • Thoroughly communicate store and Home Depot objectives to new and existing Freight Team associates to certify associates are actively seeking out customers, providing eye contact, offering a friendly greeting and smile, engaging customers to help locate merchandise, inquiring open ended questions and listening to customer responses about their projects as well as thanking customers to exemplify excellent customer service. • Motivate and certify Freight Team associates to use equipment (i.e. slip machines, forklifts and electronic pallet jacks) necessary to perform their duties, responsibilities and tasks safely and effectively. • Encourage a positive and productive work environment amongst all associates by delivering supplemental support to secondary departments as necessary, and by following work policies and guidelines as outlined in the company's Code of Conduct. • Ensure all products from the Receiving Area are brought out onto the sales floor and are in the correct aisle, bay and overhead to neatly organize, stage and pack out store shelves and end caps to promote a secure and enjoyable customer shopping experience.

Ordained Minister, October 2, 2005 - Earned my certificate to preach and exercise my gifts in the work of The Gospel Ministry by church vote and acceptance. July 15, 2007 - Earned my licensure with authority and order to the work of The Gospel Ministry by Ordaining Council

Ensure store merchandise is stocked and ready for business every day by organizing the sales floor to create a pleasant and safe shopping environment and providing excellent customer service where needed through direct customer interaction. Certified and operate heavy lifting equipment (i.e. forklift, reach truck, order picker, pacer and electronic pallet jack) to load and unload trucks, move material from the receiving area throughout the store as well as perform critical functions for maintaining proper on-hand merchandise and pricing for customers.

Coordinate, fulfill and deliver large and small orders for customers who've used the online site, walking into the store and making special order purchases to be delivered or to be picked up later. Organize, monitor and schedule order deliveries with third party delivery dispatch agents, drivers, vendors, associates and customers to ensure inventory accuracy, to develop good business relationships and to ensure smooth deliveries or will call pick up.

Project managed and designed large end-to-end communication networks including wireless, wireline, optical network for RTU communications, Ethernet, FTTT and IP network builds, and oversaw vendor management and supply chain logistics to account for required project resource needs, labor work tasks as well as budgets within National Access/Transport Customer Engineering teams. Served as Cross-functional department liaison with Project Managers, Distribution, Transmission, Systems Control, Fiber Designers, Local Field Ops, OSP managers | technicians, Transport Engineers, Data Engineering, IP Engineering, CDE, TNOC, CNOC DNOC contract vendors, finance and record keeping to facilitates effective communications between all parties involved in the project and/or work efforts to improve FTTT, Ethernet, IP, SCADA/RTU system reliability, to participate in planning network expansion, upgrades and replacement as a team and for successful project completion. Functioned as single point of contact to internal / external project stakeholders for understanding customer requirements, reviewing project scope and plans, communicating implications of changes to the project scope, resource needs, identifying project risks and discrepancies that impact the scope, budget, and resources of the work effort prior to and during project execution through service delivery. Organized and communicated project tracking results, KPIs and records for scoped TRNs | EWRs | ASRs | PONs | DPACKs | IPACKs to all project stakeholders via SharePoint, MS Outlook, MS Office, SCADA, Instant Message, Web and Audio Conferencing. Articulated and set project guidelines per project scope with company-approved contract vendors and Local Field Operations to ensure understanding and compliance of all policies, codes and regulations applicable to the position and Company for successful installation, provisioning, service delivery, project quality assurance and customer satisfaction. Created design package for implementation, including panel layout, wiring diagram, RTU point list, and network connectivity circuit diagram, and executed project work tasks released to contract install vendors and Local Field Ops through company system tools such as SCADA | Metasolv M6 | NGMSS | EPM | JobTracs | BMC Remedy 8.1 | SIS/RFC | PAETEC | JIRA | Remedy 6.3.

Oversaw end-to-end project management of multiple large projects through the life cycle of a subset of OC192 circuits for delivery of Northeast and West Region Core Backbone (CBB) orders. Defined direction and provided specific instruction for CBB engineering projects and programs to leverage and promote personal knowledge, personal development, organizational skills, team efficiency, and to mentor colleagues within an allotted Plan of Record (POR) timeline and budget. Aggregated customer requirements for preparation of conceptual design, preparation of nominal design, preparation of detailed design, design execution and final documentation. Established and coordinated large engineering teams in delivering project scope, project objectives, project resources, market performance, investigative, analytical and design activities related to fiber engineering practices including backbone, distribution, access fiber optic cable routing, and strand allocation. Experience with facilitating ad hoc project team meetings via unified communication systems such as AT&T Connect, Avaya and Polycom to track deliverables, review work tasks, identify issues, escalate delays, and to report overall project health status through completion and closure. Adhered to quality standards confirming completed project deliverables and milestones by utilizing GRANITE, Web Xing, PMATT, IWOS, CTS, ALRTs, MS Office, MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Project.

Project managed inside plant transport engineering equipment installations and site activation of multiple POP, MTSO, RTUs, cell tower, carrier and network interface devices for local and long haul DWDM, RTU, IP, Ethernet and FTTT network deployments. Facilitated internal & external project calls via MS Office, instant messaging, Cisco, Avaya and Polycom video and audio conferencing for confirming project scope, scheduling install | activation dates, communicating project changes, eliminating process gaps, resolving project risks, and maintaining overall health of projects. Created and tracked network implementation and activation work orders utilizing BMC Remedy ITSM 8.1 and MOP Tracking System for improved change management, user experience, fluid form consistency, expanded scope of coverage and flexible configuration. Procured and validated equipment orders from design engineering by assigned bill of materials with manufacturers such as Ciena, Optelian, Cisco, Tellabs, Accedian, Hatteras and Infinera for local field operations and contract installation vendors to equip carriers such as Sprint, Verizon, CenturyLink, Suddenlink, T-Mobile, XO Communications and AT&T customer sites for network activation. Proposed and recommended standards related to DWDM, IP, Ethernet, FTTT, and RTU hardware/software selection, interfaces, and installation and reported delivery of project equipment like Cyan Z77s, Z33s, Z22s, Cisco 15454s, M6 chassis, Optelian shelves, Optelian cards, Accedian metroNIDs, metro nodes, relay racks, XFPs, SFPs, fiber connectors (SC, ST, LC, FC, etc.), fiber jumpers, OADM cards, PME-412 cards, MD40s, fuse and alarm panels. Gained expertise in web-based applications such as Winbuy, Fed Ex, UPS, DHL and USPS for confirmed ground and next day air deliveries from company procurement stock, and through direct shipping from equipment manufacturers to scoped project sites. Acquired fiber distribution positions and fiber port assignments from outside plant and fiber engineering teams after completed splice work to verify end-to-end continuity and inside plant transport delivery. Identified unassigned, assigned and reserved network equipment including infrastructure network activity in enterprise systems such as Citrix XenApp, Metasolv | M6, ASAP, Planet Operate, Paetec Remedy, SOTS, SCADA and CTC as required. Established and secured site access requirements from wireless and wire line carriers for site card activations, keyed entries and badge access to proceed with coordinated transport equipment implementations and tower activations at scoped project sites.

Responsible for Core Project Management of AT&T Mobility-West Region core transport circuit provisioning, design, operations (CPDO) and implementation of network engineering project requirements across 13 states broken down into five markets. Within 12 months, reported a 40.2% improvement of AT&T Mobility CPDO Core West Region process flow, productivity and efficiency by recording and maintaining measurable trends across all west region markets. Coordinated resources, labor and circuit testing and turn-up initiatives for core transport DS3-OC192 capacity orders. Assisted in resource planning and process synchronization across multiple work groups for outlining and revising work breakdown structures, and for driving work task consistency within AT&T Mobility workflow. Reconciled core transport CFA blocking, carrier hub exhaust, IP subnet, IP routing, MPLS provisioning and backbone network relief with Capacity management to fulfill scheduling requirements, and to meet core deployment deadlines for multiple new site builds, network revisions, LTE, TDM, UMTS, GSM, RAN, FTTT, DWDM, Ethernet, microwave, 1C-4C sub-tending circuits. Utilized Data trackers, Microsoft Project, CTS, CASPR, GRANITE, Web Xing, UTrack, PMATT, PITS and BORG.

Responsible for the plan-of-record, design and management of multiple outside plant network facilities from the central office mainframes, fiber racks, cable vaults, CEVs and cross-connects to the customer premises for designated geographic areas. Designed and produced aerial, buried and underground network engineering work prints in compliance with approved long-range plans to meet the growth demands of the outside plant network (i.e. SONET, FTTN, FTTP, Light Speed, DSL and AT&T U-Verse). Studied and interpreted architectural, electrical, and civil plans of record regarding the development of the outside plant network environment to plan, apply & execute city, county and state telecommunications permits for easements and right-of-way access to properties, roads, bridges and highways. Met onsite and interacted with residential and business customers to provide project clarity and to promote understanding of company products and services, including defining customer requirements and necessary methods of procedures regarding specific product and service implementations. Prepared capital and expense project estimates of field resources and equipment with construction and engineering contract coordinators to deploy network infrastructure designs and equipment applicable to new site builds, rehab and repair projects using CASPR and JAM. Worked with outside plant planners to correctly input and adjust as necessary cost estimates, cost account codes, capital and expense resources, labor and equipment in accordance to network project demands. Administered various mechanized systems and databases, including but not limited to LEIS, MIC, TIRKS, LFACS, OPTI, Planview Enterprise, ELP, JAM, CFAS, SHOTS, GRANITE, ACAS, PLR, AOTL/AOTX, WFA, Oracle Database, Autodesk AutoCAD, Siterra, ArcGIS and Microsoft Office Suite to preserve project portfolios. Experienced with tools and safety gear such as measuring wheels, height sticks, pole guides, voltage testers, drafting boards, rulers, drafting pencils, protective gloves, protective eyewear, hard hats, orange cones, and reflective vests for safety and for capturing network design measurements in the field to convert into AutoCAD. Developed and dispatched administrative reports to improve project visibility, control spending, mitigate project risks, and analyze changes in the market while managing multiple network engineering project implementations simultaneously.

Implemented medium to large complex voice and data communication systems (i.e. Frame Relay, ATM, SONET, GigaMAN, OPT-E-MAN, Long Distance, DS1, DS3, & OC3-OC192s) sold to global market customers. Created work breakdown structures for each project; established and tracked project deliverables; assigned roles and responsibilities; developed project schedules; led project kick-off meetings and provided an ongoing status of the overall health of the project to completion. Organized, maintained and distributed electronic and hard copy filings of project cost, project milestones and other project specific information for internal and external project stakeholders. Successfully delivered project implementations on time and within project budgets ranging from $100,000-$25,000,000. Completed certifications from New Horizons in MS Project, MS Excel, MS Access, and MS PowerPoint.

Led implementation of small to medium complex voice and data communication systems (i.e. Frame Relay, ATM, SONET, GigaMAN, ISDN, DIA, Long Distance, DS1, DS3, & OC3-OC192s) sold to BCS customers. Addressed Request for Proposal (RFP) through facilitating pre-sales presentations to assist customers in understanding the differences between the various company products and services versus competitor offerings. Oversaw, coordinated and resolved all project scheduling, project issues, project escalations, status reports, change management and risk factors throughout the project lifecycle. Supervised project budgets ranging from $100,000-$5,000,000 and delivered on-time project implementations. Completed certifications in DENM, Project Management Certification Program and MS Project White Belt.

Marketed and sold central office-based and port-based voice mail applications (i.e. Business CallNotes, Business CallNotes Direct, and Business Voice Messaging Services) for Select Business Accounts in Missouri and Arkansas. Acquired 154.11% of 100% quota attainment for revenue for the year (achieved within four-month period). Trained over 500+ Account Team members in Missouri and Arkansas (i.e. Service Reps, Account Managers, Account Executives, Commercial Account Managers, and Communications Consultants) on product features/functionality, product pricing, and implementation procedures to increase product awareness, revenue and demand for voice messaging product lines. Processed BOSS, SORD, USOCS, BSAM reports, CustInfo, CMOS, SORKINS, WFA, COIS and TIRKS to document and analyze the structure of customer accounts, records, service orders, and proprietary information.