Mohd — Tech Support Controls Engineer

(2011-2016) IT/PC Tech Support Professional and Operations Manager - Dynamic IT Professional providing technical services and consultation on IT Technology performing excellent tech support utilization and applications. - Perform phone tech support and on site for business clients and average End users. - Perform independent IT Tech services as 3rd party serving local and regional clients. Conduct dispatch assignments representing nationwide IT service providers, (like LMS, FXI, ITS, Hello Tech, GIGATOO, and still current for Barrister Global Services). - Evaluate technical issues, solve customer concerns, and analyze systems problems. - Define specifications, analyze, coordinate, and implement technical resolutions. - Developed effective repairs and diagnostics skills in hardware and software. - Developed and implemented technical solutions that delivered cost cutting and improved productivity. - Skilled IT Operations Manager and progressively developed a broad market outlook of technology. Significant experience in sales, marketing, and project management. - Implemented operations with extraordinary enthusiasm, and entrepreneurial spirit. - Excellent display of leadership in project management, coordination and application. - Offered excellent customer services operating IT service centers at Smart PC Inc. and at All Digital Services LLC to better serve client needs in retail, installation, and support. - Scheduled work tasks, ordered parts, estimated projects and invoiced services. - Possess a great sense of business, innovations, and management. Reliable consultant in many areas of technology hardware, communications, security surveillance, mobile, POS systems, Dish technology, technical training, customer relations and support. Smart PC, Milwaukee, WI 53204

( 2007-2010) Electronic Tester and Support - Provide technical support to automated manufacturing facility producing computer boards and electronic controls for GM and Toyota Automotive Industry. - Perform maintenance to electro/mechanical automated Controls, with semi Robotics and self-test equipment. Document data analysis. Analyze failed boards and log in data. - Incorporate knowledge and skills in electrical/electronic/ mechanical controls, with PC/Network skills to demonstrate highly professional facility tech support services. - Member of Quality Team to ensure optimum production process. Ensure ISO 9000. ABB Industrial Systems, ABB Robotics Division, New Berlin, WI 53151

(1997-2007) Manager of PC Services - Solution-oriented and resourceful professional with strong PC repairs, diagnostics and analysis skills. Strong knowledge of MS operating systems: from Win 95 to Win 10, also Server 2003, 08, 12, LINUX and MAC OS. Include installs, configuration, setups, and data storage/retrieval. Installs and setups of wired/wireless Network hardware and solutions. Delphi Inc. - Automotive Electronics Division, Oak Creek, WI 53154

(1992-1997) Systems Tester - Perform test, analyze, start up, Functional test, repair, install, assembly, and wiring of controls cabinets, panels, utilize PLC's, and ABB AC/DC Drives used in various industrial applications and robotics. Implement ISO 9000. Enter analysis data of work process. Automation experience (1988-1997)(2007-2010)(2016-2018) - Eexperience in the manufacturing process and implementation of quality optimization. - Observed and learned aspects of manufacturing processes on how to establish: 1) Procedures Monitoring 2) Critical limits 3) Corrective actions 4) Identify critical control points 5) Verifications procedures 6) Analyze hazards and 7) Documentation. - Maintain Self-Test equipment that utilizes internal code review processes. - Support and troubleshoot Self-test equipment, In Circuit Test fixtures (ICT's), and Functional Test fixtures, like CIMTEX. - Skills using Test Tools like: Voltmeter or DVM, Oscilloscope, Modulation Analyzer, Frequency Meter, SCHENCK Motion Device, Digital Clamp, Megger meter. And solder skills. - Familiar with PLC basic programming and AC/DC drives configuration. - Work closely with man areas Engineers; Design, Applications, Test, and Manufacturing to modify process, define or re-define procedures, debug schematics, drawings, layout errors, Bill Of Material and hardware selection... - Exposure to innovative industrial controls software that provided Data Management, Storage, Analysis, Statistical Process Control (SPC), and Auto Calibration. - Familiar with network interface via Device Net that allows communicating with integrated Server Rack to performs data acquisition and processing. - Prior experience in layout, assembly, and wiring of electrical/electronic components. Also, device installation, power up and functional testing of controls systems, include (Power boards, control boards, relays, motor starters, Com boards, Servo Drives or VFD's, PLC's, proximity switches, motion sensors, limit switches, digital displays, Rectifiers, thyristors, inverters, IGBT's, SCR's and power boards etc.). - Received many On-The-Job Trainings: Safety, Environmental, Emergency, and Occupational. Hazardous Waste Control, ESD, First Aid, lock-out tag-out, many more. Language and Communication Skills - Excellent verbal and written skills. Strong skills working with MS office. - Proficient in German and familiar with Spanish. Strong international orientation. - Independent Interpreter for the Wisconsin Court system for many years

Support Rockwell Automation Motion controls products and Technologies. Provide expert level technical support to Rockwell Automation customers and distributers.  Support Rockwell Automation portfolio of Low Voltage Powerflex Drives solutions including network communication. Work with RsLogix, CCW setups and VFD configurations.  Responds as first-line product support when clients failed to isolate or fix problems in  malfunctioning equipment parameters configuration or software. Report design, reliability and maintenance problems or bugs to design and software engineers.  Provide support to users where the product is highly technical or sophisticated in nature.  Understand and troubleshoot system level issues as it relates to the Connected Enterprise.  Handle escalations that involve interfacing with other products, or groups.  Ability to interpret information gathered by RA software tools and act upon it.  Manage project function of customer issues by setting expectations for follow up. 1- Hardware Development Engineer – Motion Controls 10/2021-03/2022 Work with the Kinetix Servo Drives team: Conduct Lab tests on porotype Servo Drives to develop operation, performance, and anomalies. Support engineering in the design of control of latest technology servo drives and motion control systems. Engage in a project team environment, including: • Basic PLC programming, VFD's and PLC modules setup, parameters configuration to control servo motors with Studio 5000 RsLogix program. • Perform hardware layout for Motion controls and test analysis. • Execute test cases and record results. • Create test report and share with project team, and provide updates to manager/team leads on test analysis and activities. • Participate in project meetings, design reviews, progress updates, and improvements. • Multitask on multiple projects. 3- Engineering Tech Level 4 3/2021-10/1/2021 - Supports the development Low Voltage drives engineering team with design and report Anomalies. . Perform testing, and check-out of prototype electro-mechanical control systems. - Implement experimental design circuitry with specialized test equipment. Applications Include analog, digital, and logic systems. - Interpret schematics, diagrams, engineering written and verbal descriptions, and layouts. - Collaborate with team to define plans of diagnostics and trouble-shooting malfunctions. - Assist in determining methods or actions to remedy faults. Assist in the hardware design, and build of VFD Frame 7 power boards. Utilize test and diagnostic equipment to execute tests. 4- Drive Tester/Analyst at Re-man Group 2016–2018 § Troubleshoot PowerFlex Architect class AC 750 Drive series. Performed startups on remanufactured high horsepower drives. Analyze customer returned Drives to determine faults, root cause of malfunctions and failures. § Ensure VFD's conform to production and compliance to quality standards. § Work from schematics, wiring, interconnections diagrams, and Assembly layouts. § Basic knowledge of ladder logic and PLC configuration with RsLogix.

(12/2016 - 7/2017 contract) Manufacturing Tech II - Perform test procedures, troubleshoot, analysis, and assimilated operations to ensure the quality of state of the art of CT Scans, X-Ray imaging equipment, include parts replacement and assembly. - Insure optimum functionality and operation and ensure safety according to highly advanced test techniques and well defined Engineering guidelines. - Maintain Lean manufacturing processes ISO 9000 and 13485. - Utilize Manufacturing Execution System (MES), CRM, and Linux based hospital software assimilating tomographic X-Ray imaging and screening accuracy. - Many Safety training: Hazardous Material, Lock-out Tag-out, Environmental, First Aid Hayat Pharmacy, Milwaukee, WI 53222

(2015- 2016) Customer Support Specialist - Perform customer support, providing telephone consultation to clients regarding, analysis,. - Define strategies preventing loss of customers\ All Digital Services,, Milwaukee, WI 53207