Gary — Field Service Engineer

Monitoring - Reading Comprehension - Speaking - Writing - Science - Mathematics - Management of Material Resources - Management of Personnel Resources - Time Management - Judgment and Decision Making - Active Learning - Management of Financial Resources - Operations Analysis - Operation and Control - Equipment Selection - Equipment Maintenance - Installation - Operation Monitoring - Quality Control Analysis - Repairing - Active Listening - Service Orientation - Instructing - Critical Thinking - Learning Strategies - Complex Problem Solving Work Experience Field Service Engineer, Fuji America, Vernon Hills, IL, February 2013 - Present - Install, maintain and repair CNC lathes at customer facilities as needed. Working from home office but 100% travel. - Plan and modify product configurations to meet customer needs. - Confer with customers and engineers to assess equipment needs and to determine system requirements. - Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. - Diagnose problems with installed equipment. - Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment. - Attend company training seminars to become familiar with product lines. - Write technical documentation for products. Machine Builder, Shores Technologies / GROB Industries, Bluffton, OH, January 2011 - February 2013 - Working as a contract employee through Shores Technologies, responsibilities included building cnc machining centers from the base up, checking and setting machine geometry, layout and set up of assembly and gaging cells. Field Service Engineer, Heller Machine Tools, Troy, MI, October 1993 - July 2008 - Installation and repair of cnc machining centers, camshaft and crankshaft mills, turning centers and some transfer lines. Also initiated and set up rebuild department for complex chuck assemblies as well as spindles, rotary couplings and steady rests. - Confer with customers and engineers to assess equipment needs and to determine system requirements. - Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. - Diagnose problems with installed equipment. - Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment. - Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest productline developments. - Attend company training seminars to become familiar with product lines. - Write technical documentation for products. Tools & Technology - Installation, set up, and repair of cnc lathes including but not limited to mechanical, electrical, pneumatic, hydraulic and some plc diagnostics. Machine builder working from blueprints mechanically assembling cnc machining centers and assembly cells. - Basic Microsoft office skills