Payments & Invoices
Understanding Payment Terms
Automate America facilitates payments between customers and professionals. Understanding how payment terms work helps you plan your finances and set expectations.
Payment Terms Explained
| Term | Payment Due | Common Use |
|---|---|---|
| Net-15 | 15 days after invoice | White Glove, premium contracts |
| Net-30 | 30 days after invoice | Standard contracts |
| Net-45 | 45 days after invoice | Enterprise, large projects |
Pro Tip
Check your SSA (Supplier Services Agreement) to confirm your specific payment terms. Every contract shows its net terms before you apply.
Payment Methods
Automate America supports multiple payment methods for both receiving and sending payments.
For Professionals (Receiving Payments)
- ACH Direct Deposit — to the bank account on your profile, on the net terms set for each contract
For Customers (Sending Payments)
- White Glove — Invoiced on your account terms
- Everything else (a boost, for example) — Paid by card through Stripe; our servers never see your card number
The Invoice Process
Invoices are automatically generated when your timesheets are approved:
Invoice Generation Flow
- Submit Timesheet — Record your hours worked each week
- Customer Approves — The customer reviews and approves your hours
- Invoice Generated — System creates invoice automatically
- Invoice Sent — Customer receives invoice for payment
- Payment Received — On the net terms the customer set for the contract
- You Get Paid — Funds deposited via your selected method
What's Included on an Invoice
- Invoice Number — Unique identifier for tracking
- Invoice Date — When the invoice was generated
- Due Date — Based on payment terms
- Regular Hours — Standard hours worked at base rate
- Overtime Hours — Hours at the contract's overtime or double-time rate
- Per Diem — Daily allowances (if applicable)
- Approved Expenses — Reimbursable items with receipts
- Total — What you receive; Automate America does not charge you a fee to be paid
Viewing Your Invoices
Access your invoices at Dashboard → Invoices:
- View invoice details and line items
- Download PDF copies
- Track payment status
- View payment history
Late Payment Policies
What Happens When Payments Are Late
- Day 1 Past Due — Automatic reminder sent to customer
- Day 7 Past Due — Collections team reaches out
- Day 14 Past Due — Escalation to Account Manager
- Day 30 Past Due — Additional collection actions
White Glove Protection
For White Glove contracts, Automate America invoices the customer and pays you by direct deposit on the net terms the customer set for the contract.
Important
For Standard contracts, your payment timing depends on the customer. If you experience repeated late payments, contact support to discuss options.
Setting Up Direct Deposit
Initial Setup
Add the bank account you are paid into in the banking section of your profile: your bank's name, the routing number (9 digits) and the account number.
Changing Bank Information
Change the account in the same banking section of your profile.
Security Note
Your bank information is sent over an encrypted connection (TLS). We never share your details with customers, or with third parties except as required for payment processing.
Tax Documents
W-9 Requirements
Before receiving payments, you must provide a completed W-9 form with:
- Legal name (as shown on tax return)
- Business name (if applicable)
- Tax classification (individual, LLC, etc.)
- Address
- Taxpayer ID (SSN or EIN)
1099-NEC Tax Form
At year end, you'll receive a 1099-NEC if you earned $600 or more:
- Available by January 31 each year
- Download from Settings → Tax Documents
- Reports all payments for the calendar year
- Consult a tax professional for filing guidance
Frequently Asked Questions
Every contract pays on the net terms the customer set when posting it (for example Net 30), shown on the contract. Payment is by direct deposit (ACH) to your bank account.
Professionals receive payments via direct deposit (ACH) to a U.S. bank account. White Glove customers are invoiced on their account terms; anything else Automate America charges, such as a boost, is paid by card through Stripe. International payment options are limited — contact support for specific situations.
Net-15 means payment is due 15 days after the invoice date. Net-30 means payment is due 30 days after. Most contracts use Net-15 or Net-30 terms. The payment terms are specified in your SSA (Supplier Services Agreement).
Overtime and double-time rates are whatever the contract states: the customer enters them on the contract, and they are never calculated from your base rate. Your SSA carries the exact terms.
On a White Glove contract, Automate America pays you on the net terms set for the contract, and following up with a late customer is our job, not yours. On a Standard contract, the customer pays you directly, so the timing is between you and the customer.
Payment follows the net terms the customer set for the contract, and those terms are shown on the contract before you apply. The fastest path is to submit accurate timesheets on time so the customer can approve them.
Automate America does not charge you a fee to be paid; you are paid the rate you saw when you applied. For customers, posting is free, and on White Glove we take a small variable percentage of the rate you posted before we show the contract to the community: it costs you nothing extra, and professionals are paid 100% of the rate they see when they apply.
Questions about payments?
Contact Payment Support