Timesheets & Hours
How Timesheets Work
Timesheets are how you record your work hours and get paid. Accurate, timely timesheet submission ensures you receive payment on schedule.
The Timesheet Cycle
- Work Week — Sunday through Saturday
- Submission — Due by Monday at 11:59 PM
- Customer Review — 1-3 business days
- Approval — Invoice generated automatically
- Payment — Based on contract terms (Net-15, Net-30)
Best Practice
Enter your hours daily rather than waiting until the end of the week. Daily entry is more accurate and prevents last-minute rush.
Submitting Your Timesheet
Step 1: Access Timesheets
- Go to Dashboard
- Click Timesheets
- Click New Timesheet or select the current week
Step 2: Select Contract
If you have multiple active contracts, select which one this timesheet is for. Each contract requires a separate timesheet.
Step 3: Enter Hours
For each day you worked:
| Field | Description |
|---|---|
| Regular Hours | Standard time (typically up to 8 hrs/day, 40/week) |
| Overtime Hours | Hours beyond regular (if applicable to your contract) |
| Notes | Brief description of work performed (optional) |
Step 4: Review & Submit
- Verify all hours are correct
- Check that dates match your work days
- Click Submit for Approval
- You'll receive a confirmation notification
Timesheet Deadlines
Weekly Schedule
| Day | Activity |
|---|---|
| Sun - Sat | Work week (enter hours as you go) |
| Monday 11:59 PM | ⏰ DEADLINE - Submit timesheet |
| Tue - Thu | Customer review & approval |
| Friday | Invoice generated, payment processed |
Don't Miss the Deadline
Late timesheets delay your payment by at least one full pay cycle. Set a calendar reminder for Monday mornings!
Approval Process
After you submit, your timesheet goes through approval:
Timesheet Statuses
- Draft — You've started but not submitted
- Submitted — Waiting for customer review
- Approved — Ready for invoicing and payment
- Rejected — Needs revision (see feedback)
Who Approves?
- Standard Contracts: Your customer contact
- White Glove: Customer contact, with Account Manager support
Common Rejection Reasons
Timesheets may be rejected for these reasons:
| Reason | How to Fix |
|---|---|
| Hours don't match records | Verify against your own records, communicate with customer |
| Missing work description | Add notes describing tasks completed |
| Incorrect overtime calculation | Review your SSA for overtime rules, recalculate |
| Wrong dates selected | Correct the dates to match actual work days |
| Duplicate submission | Delete duplicate, keep the correct one |
Editing Submitted Timesheets
While Pending
If your timesheet hasn't been reviewed yet:
- Go to Dashboard > Timesheets
- Find the timesheet with "Submitted" status
- Click Recall to bring it back to draft
- Make your corrections
- Resubmit
After Approval
Once approved, you cannot directly edit. To make corrections:
- Contact your Account Manager (White Glove) or customer (Standard)
- Explain what needs to be corrected
- They may unapprove for edits or make manual adjustments
- Adjustments may appear in the next pay period
Timesheet Disputes
If you disagree with a rejection or believe there's an error:
Resolution Steps
- Review the feedback — Understand the specific concern
- Gather evidence — Emails, messages, or records supporting your hours
- Communicate directly — Message your customer contact
- Escalate if needed — Contact your Account Manager
- Formal dispute — Submit through Dashboard > Support > File Dispute
Keep Records
Maintain your own daily work log. Having independent records makes dispute resolution much easier and faster.
Frequently Asked Questions
Late submissions delay your payment. If you miss the Monday 11:59 PM deadline, your timesheet may not be processed until the following pay cycle. Repeated late submissions may affect your reputation score. If you have a valid reason, contact your Account Manager immediately.
While the timesheet is "Pending" approval, you can recall and edit it. Once approved, you'll need to contact your Account Manager to request adjustments. Major changes require customer approval and may be reflected in a subsequent pay period.
Standard overtime is 1.5x your regular rate for hours over 40/week. Some contracts also pay overtime for hours over 8/day. Double time may apply for hours over 12/day or weekend work. Your specific overtime terms are in your SSA—always verify before assuming.
You'll receive a notification with the rejection reason. Common issues: incorrect hours, missing details, or discrepancies with customer records. Review the feedback, make corrections, and resubmit. Contact your Account Manager if you believe the rejection was in error.
Timesheets are for hours only. Expenses (including reimbursable items) should be submitted separately through the Expenses feature. Keep timesheets focused on time worked; upload receipts to Expenses for reimbursement.
Holiday pay depends on your contract terms. Some contracts pay premium rates (1.5x or 2x) for holidays, while others treat holidays as regular workdays. Check your SSA for holiday provisions. Enter the hours normally and note "Holiday" in the description.
PTO and sick time policies vary by contract type. W2 placements may accrue PTO. 1099 contractors typically don't receive paid time off. Do not submit time for days you didn't work unless your contract specifically includes paid leave.
Yes, if you started mid-week or ended mid-week, submit a timesheet for only the days worked. The system handles partial weeks automatically. Just ensure the dates match your actual work period.
Questions about timesheets?
Contact Support