Jaime — Service Engineer

Managed support and relationship across Volkswagen-AUDI factories in Brazil, contributing to T-Cross, Polo, Virtus and A3 sedan projects. Led support for Tesla Giga Factory NV-USA on-site. Addressed technical issues for BSG projects such as VASS5 and GM Global3/4 in English and Spanish. Developed management reports and critical data for FANUC management. Oversaw technical commissioning of over 2,000 robots in Brazil and Mexico. Specialized in communication devices including EthernetIP, Profinet, DeviceNet and FANUC I/O modules.

Managed parts specification and quotation responses for major customers in South America. Resolved customer complaints, enhancing key account relationships. Aligned sales strategies for Brazil, Chile, Argentina, Colombia and Peru.

Exceeded training sales goals annually since 2009, achieving a 210% increase in training revenue. Trained over 1,000 individuals from leading organizations in Brazil including GM, Ford and Procter & Gamble. Developed training support materials for the South American market.

Conducted advanced diagnostics and repairs on FANUC controllers and robotics systems. Subject Matter Expert for Latin American robots, including kinematics, Karel programming and Robot Software. Provided remote and on-site support to integrators and customers across South America. Proficient in FANUC Vision System (iRVision 2D) and RoboGuide simulation. Experienced in PCDK development.

Achieved cost savings through spot purchases and negotiations, optimizing project costs and delivery times.

Managed full ERP implementation (accounting, financial, quote process, inventory, invoicing) on Protheus/Microsiga BR. Installed and managed IT infrastructure including servers, VPN, Outlook and security systems. Led integration projects with Baan, CCM and Protheus (BR).

Handled day-to-day accounting tasks and financial statements. Managed invoicing and tax compliance with Brazilian fiscal regulations using the Baan system.