Paul — Management Consultant

Accomplished Operations Leader w/ an outstanding track record of helping companies improve process, reduce costs, drive revenue & profitability by focusing on people, process & innovation. Industry experience includes warehousing, distribution, healthcare, hospitality, manufacturing, e-commerce, technology & document management.

KEY SKILLS/COMPETENCIES

Decision Making

Business Process Improvement

Problem Solver

Budgeting/P&L Management

Analytical

Project Management

Team Oriented

Mentor/Servant Leader

Negotiations

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGEMENT CONSULTING (2019 – Present)

Management Consultant/Patina Professional

• Created a maintenance storeroom in support of a new CMMS system for a large manufacturing plant.
• Integrated new e-commerce business into a traditional warehouse supporting 50% revenue/EBIT growth.
• Improved warehouse productivity by 20%. Reorganized layout/introduced new hand-held scanners/picking process.
• Streamlined order to delivery process across multiple facilities increasing productivity by 50%.
• Assisted clients in creating/using scorecards, measurables, and performance management tools.
• Improved retention rates by 50% in 6 months via positive employee recognition.
• Advised in the planning and implementation of several ERP conversions from an operational perspective.

COMDOC, A Xerox Company, Uniontown, OH (2000 – 2019)

$175M in annual revenues: Technology & Document Management Solutions

Director Administration & Operations

Responsible for building & managing excellence throughout the operation, including Order Processing, Purchasing, Inventory Management, Distribution, Billing & Call Centers.

• Recipient of the Walt Griffith Founder’s Award, ComDoc’s highest honor for achievement.
• In response to competitive pressure, gained buy-in for a business plan to reduce costs. Collaborated w/ senior leadership to pilot model. Results exceeded expectations, then rolled out to 40 companies nationally. Implementation in 6 months, resulting in a 2% cost reduction, or $13M in recurring savings.
• Streamlined order to delivery process by 50%, reduced overhead by $100K annually.
• To reduce expenses/improve synergies, consolidated 4 facilities into 1. Negotiated $1M in tax incentives.
• Eliminated $2M of potential obsolescence, implemented vendor drop ship programs.

• Consolidated 7 warehouses and saved $1M annually while improving customer satisfaction.
• Created a process to reclaim consumables saving over $600k annually.
• Implemented online auction, boosted revenues of returned assets by $500k annually.
• Vertical markets demanded lower costs, created a CPO program, generated $8M in annual revenue.
• Drove technology, best practices & continuous improvement – led 3 ERP implementations.

SODEXO MARRIOTT SERVICES, Gaithersburg, MD (1991 – 2000)

Provider of 3rd party food, facilities & environmental services for healthcare, industry & education

Regional Support Manager/Food & Environmental Services Director

• Improved client’s quality of life through the integration of food and environmental services.
• Developed retail marketing promotions & implemented branded food kiosks in major healthcare system. Increasing revenue an average of 40%.
• Worked closely with sales to develop and present proposals to clients.
• Lead culinary and environmental service teams in both acute and long-term care settings at multiple locations across Ohio and New York.
• Partnered with clients to meet or exceed all regulatory standards.
• Oversaw numerous large catering events on a daily basis.

EDUCATION

BENTLEY UNIVERSITY, Waltham, MA

MBA concentration in Marketing

SUFFOLK UNIVERSITY, Boston, MA

BS in Business Administration concentration in Management