Sam — Mechanical Engineer

Grading Assistant to faculty in the Mechanical Engineering and Mathematics department

Managed commercial vehicle after-sales operations of over $2 million revenue across major territories in South India for a Fortune 500 original equipment manufacturer, consistently achieving 25-30% year-on-year financial growth and 30-40% increased service vehicle inflow Sustained service profitability through dealer network, championed customer satisfaction and spearheaded technical failure analysis. Managed or co-managed over 10 major projects of 1 to 36 months duration involving 0 to 300+ personnel in areas such as business profitability, network expansion, customer satisfaction, technical leadership, business analytics, client management and communication to top management Extensively employed business intelligence and data analytics for risk forecasting and strategy development to enhance business revenue, resulting in enhanced business revenue of 12% to 450% (year-on-year) for individual dealerships managed Trained over 2000 personnel including colleagues, vendors, and customers for product familiarization and maintenance procedures, and customer facing dealership employees for soft skills development. Slashed service expenses by 20%+ yearly and revolutionized service provider work ethic and environment through audits for warranty adherence, process conformance, workplace safety, infrastructure assessment and customer service quality as well as implementing numerous initiatives for employee engagement and marketing Mastered several business and engineering functions: Technical investigation • Competition benchmarking • Warranty management • Failed parts monitoring • Key account management • Recalls & retro-fitments • Annual maintenance contracts • Audits & ISO • On-site support • Parts off-take & retail • Workshop development • Service campaigns & customer meets • Service marketing • Inventory management • Service processes • Strategic network expansion • Operations management • HSE & CSR • Legal affairs • Reports & presentations

Mechanical Engineer Detail oriented post graduate mechanical engineer having 5 years of engineering and management experience with a Fortune 500 automotive OEM

Controls, dynamic systems, design, microfabrication, heat transfer.