Dawn — Quality Technician

Created quality notifications in Epicor, gathered data regarding the supplier and the current inventory needing containment in-house, and communicated these details to the supplier. Created facility production schedules based on client demand.

Assist in Built in Quality (BIQ) process to ensure no defects are passed on to Caterpillar.

Demonstrated excellent knowledge and proficiency in using MS office suite that includes Excel, Word, PowerPoint, and Outlook.

Created quality notifications in SAP, gathered data regarding the supplier and the current inventory needing containment in-house, and communicated these details to the supplier

Certified in 8D Lead continuous improvement through regularly scheduled supplier assessments and closed loop 8D Supplier Corrective Action System.

PPAP/APQP/FMEA Core Tool Training

Caterpillar BIQ Training Completed

Reviewed and recorded accurate information into the system for notifications of change, notifications of termination, and notification of non-conformance.

Organize team 5S Continuous Improvement Events

Cost Management for Procurement and Supplier Certification

Quickly and effectively solved customer challenges to include following up to ensure remediation. Maintained quality control seeking new ways to improve customer service.

Traveled throughout the state conducting audits on suppliers' Quality Management Systems to ensure conformance to ISO 9001.

PPAP/APQP/FMEA Core Tool Training

ISO 9001:2015 Internal Auditor

Demonstrated ability to lead, acknowledge, develop, communicate & implement a strategy under crisis situations to ensure compliance

Experienced with many different diverse manufacturing applications.

Answered phones and gave information to callers and took messages Created, maintained, and entered information into databases Recorded information and maintained current documentation Maintained scheduling and event calendars Scheduled and confirmed appointments for clientele

Familiar with current SC OSHA Standards

Oshkosh-JLG Quality Standards Practices Training completed

PPAP/APQP/FMEA Core Tool Training

Implemented product quality awareness thru VSOP's, for continuous improvement and improved product quality. Identify, analyze and resolve technical process and operational issues.

Planned material demands to meet production needs, using CMS to schedule orders and load production for assembly lines. Published build plans for multiple product lines weekly

Provided recommendations on ways to improve or update existing QC standards.

Maintained control of quality records and material stored in Quality Control quarantine area. Supervised, and trained two Quality Control Inspectors.

Developed and managed root cause and corrective action program for both internal and external audit findings. Created and implemented a system for document control and training. Facilitated 3rd party, customer, regulatory, and vendor audits. Directed risk assessment activities to determine the disposition of nonconforming materials. Reported plant quality metrics on monthly and quarterly basis.

Ability to meet strict deadlines while retaining quality standards

Investigated problems through to resolution. Interacted effectively with teams from various disciplines to find the resolution of problems.

When our ESA engineer was taken ill, I along with a team of my colleagues took control in his place.

Created dramatic, measurable, and permanent business process improvements through Six Sigma

Used SPC to reduce scrap, improve productivity, reduce production cost, and make better decisions on the production floor.

MAY 2015- PRESENT SUPPLIER QUALITY TECHNICIAN, MCLAUGHLIN BODY CO, ANDERSON, SC Responsible for coordinating suppliers and verifying quality standards in accordance with the requirements of their organization. Our main customer requires monthly visits to supplier sites, audit feedback, and performance scorecard improvement. Within McLaughlin Body, verify non-conformances from supplier and communicate to the plant. PRE-DELIVERY INSPECTION LEAD AUDITOR, MCLAUGHLIN BODY CO, ANDERSON, SC Lead auditor for Pre-Delivery Inspection. Final Quality gate for the facility, responsible for leading the final inspection of all products prior to departure and delivery to the customer. Defects captured the PDI station are recorded and routed to the appropriate response team based upon the nature and severity of the defect. Defects are then recorded and communicated to the appropriate department to eliminate defects at the source, working in collaboration with quality engineering. Metrics are then developed to enable the tracking of trends of defects throughout the facility based upon data collected at the PDI station. - Directed quality response teams to repair and correct product defects - Oversaw product leak testing and audit process - Built orders based upon customer requirements and shipping manifests - Developed metrics and reports in collaboration with lead quality engineer - Communicated defects and drove the response to the defect origin SEAL ROOM TEAM LEAD, MCLAUGHLIN BODY CO, ANDERSON, SC Lead Quality Technician for Seal Room operations. Final quality gate prior to powder-coat process. Responsible for a 78% decrease in PPM to paint inspection and a complimentary increase in First Pass Yield (FPY) through paint. Instrumental in identifying missed defects passed in prior Inspection stations. Critical in the implementation of Built in Quality (BIQ) efforts to increase FPY through paint through the direct application of quality knowledge and through communication and collaboration with Quality engineers with the goal of identifying and stopping defects. Recognized for skill and aptitude in quality and was elevated to the Lead Quality position within the Paint Department. - Lead and managed a Seal Room team of 15 - Guided quality efforts in the Seal Room - Worked with the Lead Quality Process Engineer in identifying and addressing quality issues - Directly reported any quality discoveries to Quality Engineering - Lead quality response efforts to resolve defects - Alert the paint team to quality discoveries associated with the 13-stage e-coat system - Coordinate responses to quality issues within the Seal Room and E-coat area - Drive quality improvement measures leading to an increase in throughput and first pass yield (FPY) - Report out daily quality defect identifications and assist in quality data generation for quality response efforts

JULY 2012-MAY 2015 OFFICE MANAGER, PROFESSIONAL AUTO RECOVERY, ANDERSON, SC Managed reginal operations and procedures - Conducted audits of work tickets - Assisted in the management of product recovery operations - Developed filing and organization systems to reduce response times - Managed and assigned clerical duties

JANUARY 2011-MARCH 2012 ASSEMBLY INSPECTOR, PACKING, WILBERT PLASTICS, EASLEY, SC Final Quality Gate before product shipment - Conducted product audits according to standard quality practices - Assembled products according to customer specifications - Packed product as required to prepare for shipment to customer - Ensure safety standards are followed - Document and report all quality issues to the Production Manager

SEPTEMBER 2008-NOVEMBER 2010 PRODUCTION WORKER, FABRI-KAL, PIEDMONT, SC Production Assembly - Assembled production pieces according to customer specifications - Followed customer quality standards - Product audits in accordance with quality standards - Led quality efforts to reduce PPM defects