Gilbert — Director of Community Outreach/Legislative Assistant

New York State Senator Toby Ann Stavisky February 2016-Present Director of Community Outreach/Legislative Assistant - Reach out community center, coordination event, represent behalf of Senator Stavisky to attend many community event and Community Board meeting. Senior Citizen housing, etc.. - Working in Budgeting with Senator and funding meeting with LOB, many organizations. - Chinese (Mandarin, Cantonese, Taiwanese, Fujianese ) interpreter in Asian American community. - Windows 10, IBM INotes, Bluebird, Bill Draftinf, Ess, MS office2013, Tablets and Smartphone, etc

July 2015- Present KayeScholer LLP Technical Support Specialist - Troubleshooting and support in mobility Support in Providing day to day support and maintenance for over 250+ BlackBerry, iPhone, and Android devices. This includes coordinating with two mobile providers, device ordering, upgrading features for individual users. - Conducting research in this field to stay up to date on industry trends. - Loaner and provide firm laptops Pool (approx. 500+), Personal Laptop Support (includes IBM compatible machines and MACS), Repairing and upgrading personal notebooks for partners and associates. - Mifi wireless devices. Maintaining the firm's standard and updated laptop image. - Coordinating with litigation support on installation/image of "trial Laptops and desktops". Coordinating with CSS Lenovo repair center (Shipping laptops or parts for repair). - Personal Laptop Support (includes IBM compatible machines and MACS), Repairing and upgrading personal notebooks for partners and associates. - Configuring hardware for partners' new personal laptops, Providing support for iPads, iPhone, etc.. - Installing and repairing the firm's applications on desktop PCs and laptops. - Working with the Desktop and Software Engineers to test and resolve issues with new and existing software, Submitting Application Configuration Summary (ACS) forms with detail explanations of software for packaging by the Desktop Engineers

March 2014- July 2014 Stellar Services (New York, NY) New York City Department of Education Migration Technology Specialist - -Survey current school technology and collaborate with principals, project coordinators, teachers, technology personnel to assess technological needs of the school. - --Negotiate purchasable technology within Department of Education and funding grant guidelines with principals, technology support vendars and Department of Education | Survey current school technology and collaborate with principals, project coordinators, teachers, technology personnel to assess technological needs of the school. - - Manage budgeting within "Federal RESO A" a funding grant for New York City Public Schools technology assigned via contract from Department of Education Technology, Survey school wireless access points, test networking of computer labs, and determine appropriate technology, software, hardware, and whether the infrastructure is geared towards Windows or Mac

March 2009 - December 2016 IT Consultant/ Project Coordinator Technical Support, Desktop, Support, Migration Specialist, Project Coordinator Clients include: Proskauer Rose LLP; Paul Hasting LLP; Davis Polk Warwell LLP; Zhongmei &Associates Law Office; Jakubowitz & Chuang LLP; International JFK airport; Cablevision; Newsday; New York City Law Department; Greater Chinatown Community, Windsor Investment Hotel Management; New York City Election Campaign Office, New York City Comptroller Joh C. Liu, New York City Councilman Peter Koo, New York State Assemblyman Ron Kim, New York Senator Toby Ann Stavisky. - Office technology is operational installation and support of PCs, Macs, VoIP phones, mobile devices, hardware/software and various other types of technologies throughout the organization. - Maintain, monitor, and troubleshoot all network components, user workstations, mobile devices, phone systems, and mobile devices Evaluate and prioritize tickets from employees for assistance on hardware, software, and communication technology Assess technical issues to determine appropriate actions Follow up with employees to evaluate the effectiveness of resolution Disseminate information on any problems. - Maintenance tasks provision and maintain desktop and laptop hardware Maintain up to date inventory of all hardware and software pvrovision and remove access to internal and web applications. - Provide high quality, responsive ticketing, 1st, 2nd and/or 3rd level customer support to business groups within the firm; Attorney, VIP Partners, Executive, ensure and outside client are kept informed of problem status. General software applications, account locked, Bit locker, RSA, Citrix and hardware desktop, laptop, mobile devices, printer issue, etc. - Set up, configure, and install software/ hardware in Desktop, laptops, tablets, PDAs, printers, mobile drives and wireless routers, setup conference rooms, Training room, audio-conferences, web-conferences. - Provide relocation of desktops, Laptop and setup for the new user, and leaver equipment, PC systems as needed and mobile devices, iPhone, iPad, BlackBerry, Smartphone, etc. Maintain critical systems including Microsoft Office2010/deployment Toolkit, Active Directory in the Windows XP, Windows 7, Microsoft System Security Service Manager (SCCM). Gilbert 3 of 3 - Support Worldwide User support, Redeployed images, rolling out image for Windows XP, Windows 7 Rolled out with Altiris solution and setup Desktop, Laptop Hardware and Software for Trial and Retreat group. Transferring required data to sanction databases, and preparing data for trial support and trial vendors. - Working with Desktop Engineer and setup at Hotel command center trial location, install Internet access DSL, networking switch, Desktop/Laptop, Printers and Citrix application, Webinar and Video Conference Equipment - Management console Knowledge of basic networking, TCP/IP, routing, etc: Experience with VoIP phones systems Experience supporting CRM and case management system.

April 1994-March 2009 Ropes & Gray LLP (formally Fish & Neave LLP), New York, NY Technology Infrastructure Services, Desktop Support II and Practice Litigation Technical Support - Provide comprehensive level II phone support for the efficient resolution of technology problems and requests for our end-users; answer support calls and e-mails addressed to the help desk and support end users with general software, hardware and printer problems. Solve many issues over the telephone, via remote access or by visiting the workstation as appropriate.- | -Escalate problems when necessary; accurately assesses and records problems in the management software by opening, assigning and tracking help desk tickets- - -.Document problem descriptions and resolutions including identification of root causes and close help desk tickets as appropriate; take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions; provide timely feedback to external and internal customers via phone, e-mail, or other form of communication - --Interacted with numerous computer platforms in a multi-layered client server environment. Ensured desktop computers interconnected seamlessly with diverse systems including associated validation systems. - - Managed Active Directory of Users including adding users and resetting passwords, adding user accounts to Domains and ensuring proper corporate group polices were applied - -MS Office, Norton Antivirus Monitoring, Symantec Ghost, imaging with Redeploy using Altiris for a clone image. Proactively upgraded software/hardware and changed or tested new version clone image before firm wide roll out. - -Maintained the overall design of the firm's A/V systems and ensured audio visual conferencing technologies. - Provided loaner laptops /mobile devices and IT support for trial team including working with litigation supervisors, trial partner, attorneys, paralegals, and case workers and outside vendors. Created and loaded databases into Summation and Concordance.- Education: B.S. Managing Information Systems - New York University, NY