First published in 2019; updated November 2026.
A ‘Main Automation Contractor’, aka MAC, is a single company responsible for the entire life cycle of an automation project. MACs provide a central point of contact for a project and assume all of the responsibilities related to the management of their specific project. Their duties include, but aren’t limited to: planning, resourcing, product and worker selection, assembling, systems integration, implementation, final execution, and support services. MACs are successful because they provide a total solution.
A client who is forced to assemble the individual components of a project themselves, let alone numerous projects that may need completed simultaneously, takes on unnecessary risks and creates the potential for a variety of issues throughout the project’s lifecycle: messy and incomplete work from underperforming contractors; a disjointed final product, lacking a fully integrated system; inconsistent work products and timetables; time and money lost searching through dead end options; the impracticality of assuming total responsibility and management of multiple projects on top of other job duties. MACs eliminate the myriad of frustrations a client encounters tackling large scale projects on their own. Clients can trust MACs to be the single point of responsibility and accountability for their projects. A good MAC comes with industry experience, knowledge, and expertise tailor made for the client’s unique project and needs. When a project is commissioned by a client and a MAC is appointed, the MAC takes point and subcontracts all of the individual project pieces using their insider industry insight to objectively select the best components customized to the specific project.
A MAC can use Automate America to find specialists for each part of the project.
A MAC makes the most sense when a project is large, has many parts that must work together, or has to run alongside other projects, and when the owner would rather hold one company accountable than manage every contractor and supplier directly. For a small, self-contained job, working with a single specialist may be all you need.
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