Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Help Center

Find answers, guides, and support for using Automate America

Frequently Asked Questions

Automate America is the global professional marketplace connecting skilled professionals in every trade - PLC programmers, robot technicians, controls engineers, electricians, and more - with the customers who need them, for industrial, commercial and residential work, remote, onsite or hybrid. Our goal is free and fair access for every professional to every opportunity they qualify for. Professionals create profiles, customers post work requests, and Automate America facilitates the entire process from application to payment.
Click "Forgot Password" on the login page, enter your email address, and we'll send you a reset link. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact support. For security, password reset links can only be used once.
Go to Settings > Account > Email. Enter your new email address and current password to confirm. You'll receive a verification email at the new address. Click the link to confirm the change. Until verified, your old email remains active.
Go to Settings > Account > Delete Account. You'll need to confirm your password and reason for leaving. Note: Deleting your account will remove your profile from search results, but we retain payment and contract records as required by law. Active contracts must be completed or terminated before deletion.
We protect it with encryption in transit (TLS) and access controls. We share information only as our privacy policy describes: with other users where the marketplace needs it (for example profiles and reviews), with the service providers who help us operate (such as hosting, payments and email), and where the law requires it. Card payments are processed by PCI-compliant payment processors, and we do not store full card numbers.
Every contract pays on the net terms the customer set when posting it (for example Net 30), shown on the contract. After your timesheet is approved and the invoice is generated, you are paid by direct deposit on those terms.
Professionals receive payment via direct deposit (ACH) to a U.S. bank account. White Glove customers are invoiced on their account terms; anything else Automate America charges, such as a boost, is paid by card through Stripe. International payment options are limited - contact support for specific situations.
The rate shown on a contract is the rate you are paid for that contract, and your SSA records it. Overtime and double-time rates are whatever the contract states — they are entered on the contract, never calculated from your base rate — and your SSA carries the exact terms.

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