Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Help Center

Find answers, guides, and support for using FEED

Getting Started

New to FEED? Learn the basics of creating your profile and finding work.

8 articles

For Professionals

Guides for contractors: applications, timesheets, and getting paid.

10 articles

For Customers

Hiring guides: posting jobs, reviewing applicants, and managing contracts.

8 articles

Profile & Account

Manage your profile, settings, privacy, and account preferences.

6 articles

Contracts & Work

Understanding contracts, applications, extensions, and document signing.

9 articles

Payments & Billing

Timesheets, expenses, invoices, and payment processing.

7 articles

Expenses & Reimbursement

Submit expenses, attach receipts, and track your reimbursements.

8 articles

Payouts & Payments

Set up direct deposit, request payouts, and understand payment schedules.

10 articles

White Glove Service

Premium onboarding with dedicated account manager and full compliance support.

7 articles

Timesheets & Hours

Submit timesheets, track hours, and understand the approval process.

6 articles

Messages & Communication

Using the messaging system to communicate with customers and professionals.

4 articles

Account Settings

Manage your profile, password, two-factor authentication, and privacy settings.

6 articles

Troubleshooting

Common issues, login problems, browser compatibility, and how to get help.

4 articles

Popular Articles

Creating Your Professional ProfileUploading Your Photo & DocumentsSetting Your Hourly RateFinding and Applying to ContractsUnderstanding the Application Process

Frequently Asked Questions

FEED is the global professional marketplace connecting automation professionals with customers who need their expertise. Think of it as a specialized marketplace for industrial automation contractors - PLC programmers, robot technicians, controls engineers, and more. Professionals create profiles, customers post work requests, and FEED facilitates the entire process from application to payment.
Click "Forgot Password" on the login page, enter your email address, and we'll send you a reset link. The link expires after 24 hours. If you don't receive the email, check your spam folder or contact support. For security, password reset links can only be used once.
Go to Settings > Account > Email. Enter your new email address and current password to confirm. You'll receive a verification email at the new address. Click the link to confirm the change. Until verified, your old email remains active.
Go to Settings > Account > Delete Account. You'll need to confirm your password and reason for leaving. Note: Deleting your account will remove your profile from search results, but we retain payment and contract records as required by law. Active contracts must be completed or terminated before deletion.
Yes. We use bank-level encryption (256-bit SSL) for all data transmission. Personal information is stored on secure AWS servers with encryption at rest. We never share your information with third parties except as required for contract fulfillment. Payment processing is PCI-compliant.
Payments are processed weekly. After your timesheet is approved and an invoice is generated, payment timing depends on the contract terms (Net-15 or Net-30 from invoice date). Once the customer pays, funds are deposited to your bank account within 2-3 business days.
Professionals receive payment via direct deposit (ACH) to a U.S. bank account. Customers can pay invoices via ACH bank transfer, credit card, or wire transfer. International payment options are limited - contact support for specific situations.
Your pay rate is what you negotiate with the customer, based on your profile rate. Bill rates (what customers pay) include your pay rate plus Automate America's service margin. Overtime is typically calculated at 1.5x for hours over 40/week, though specific terms are in your SSA.

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