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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Contracts & Work

What Are Contracts?

Contracts on Automate America are formal work agreements between professionals and customers. They define the scope, duration, compensation, and terms of your working relationship.

Contract Components

  • Title & Description — What work needs to be done
  • Skills Required — Technical requirements (Fanuc, Allen-Bradley, etc.)
  • Location — Where the work takes place
  • Duration — Expected length (weeks, months)
  • Rate — Hourly or project-based compensation
  • Terms — MSA and SSA documents

Finding Contracts (For Professionals)

The Feed is your main source for discovering available work:

Browsing the Feed

  1. Navigate to the Feed (home page)
  2. Scroll through available contract cards
  3. Click any card to view full details
  4. Use filters to narrow results

Using Filters

Refine your search with these filters:

  • Location — State, city, or "Remote"
  • Skills — Specific manufacturers or software
  • Duration — Short-term, long-term, permanent
  • Rate Range — Minimum/maximum hourly rate
  • Contract Type — Standard, White Glove, Direct Hire
Pro Tip
Set your profile skills and location to receive personalized recommendations. The algorithm prioritizes contracts matching your expertise.

Posting Contracts (For Customers)

Customers can post contracts to attract qualified professionals:

How to Post

  1. Click the [+] button in the Feed
  2. Select Post Contract
  3. Fill in the contract details:
    • Title and description
    • Required skills
    • Location and travel requirements
    • Expected duration
    • The rate you will pay
  4. Choose contract type (Standard or White Glove)
  5. Review and publish
Free to Post
Posting contracts is FREE. Optional boosting ($50/week) increases visibility in search results.

Contract Types Explained

Standard Contracts

"The Basics for Individuals and Organizations"

  • You manage the relationship directly
  • No Automate America fee — free to post and free when you hire
  • Self-service application review
  • Direct communication with professionals
  • Best for: Experienced customers who want control

White Glove Contracts

"For Customers Who Want Automate America to Bill Them and Pay the Professionals"

  • Dedicated Account Manager support
  • Automate America handles billing and payments
  • Onboarding paperwork — 1099s, insurance, agreements
  • Anonymous posting (your company name is not shown on the public listing)
  • Best for: New customers or those wanting hands-off management

Direct Hire

For permanent employment opportunities:

  • Professional becomes your employee
  • No placement fee — free to hire
  • Free to post

Application Process

For Professionals: How to Apply

  1. Click on a contract card to view details
  2. Review all requirements carefully
  3. Click Apply Now
  4. Write a personalized message (optional but recommended)
  5. Confirm your application

Application Statuses

StatusMeaning
SubmittedApplication received, awaiting review
Under ReviewCustomer is reviewing your application
ShortlistedYou made their short list
Offer ExtendedContract offer ready for review
AcceptedOffer accepted, signing documents
RejectedPosition filled or requirements not met

Offer and Acceptance Flow

Receiving an Offer

When a customer wants to hire you:

  1. You receive an offer notification
  2. Review the offer details:
    • The hourly rate on the contract
    • Start and end dates
    • Per diem and travel details
    • Any special requirements
  3. Choose Accept Offer or Decline

The Rate Is the Rate

There is no bidding and no negotiating: the rate on the contract is the rate. Apply with your profile and you are paid exactly what you see. If you have a question about an offer, message the customer before you accept.

Accepting an Offer

  1. Click Accept Offer
  2. Review and sign the MSA (if first contract)
  3. Review and sign the SSA for this specific contract
  4. Both parties receive signed copies
  5. Contract is now active!

Contract Lifecycle

Every contract moves through these stages:

1. Draft

Customer creates the contract listing. Not yet visible to professionals.

2. Published

Contract is live in the Feed. Professionals can view and apply.

3. Under Review

Customer is reviewing applications and conducting interviews.

4. Offer Extended

Offers sent to selected candidates.

5. Active

Contract signed and work in progress. Timesheets being submitted.

6. Complete

Work finished, final timesheets approved, final payments processed.

7. Closed

Contract archived. Reviews may be exchanged.

Contract Extensions
Contracts can be extended by mutual agreement. Your Account Manager (White Glove) or the customer (Standard) will initiate the extension process with new terms.

Frequently Asked Questions

Standard contracts are "The Basics for Individuals and Organizations" — you manage the relationship directly, and Automate America charges you nothing. White Glove contracts mean "Automate America Bills You and Pays the Professionals" — we handle billing, payments, and provide full support. Choose White Glove for hands-off management.
It depends on the customer and the contract. Every step of your application (submitted, shortlisted, offer, hired) shows in My Applications on your dashboard, so you always know where it stands.
Yes! We encourage applying to every relevant position — there is no cap on how many contracts you can apply to. To keep the marketplace fair, rapid-fire submissions are rate-limited, and that limit is identical for every account. Track your applications in your Dashboard.
Review your SSA for termination terms. Generally, provide notice as specified (usually 2 weeks). Contact your Account Manager to discuss options. Ending contracts professionally protects your reputation on the platform.
No. There is no bidding and no negotiating: the rate on the contract is the rate. Apply with your profile and you are paid exactly what you see. An extension or a new contract carries its own rate, and you see it before you accept.
On a White Glove contract you accept the Supplier Services Agreement (SSA) when you accept the offer; it is shown in full first, and each contract adds its own schedule with the rate and dates. The customer accepts the Master Service Agreement (MSA) when they hire. On a Standard contract the agreement is between you and the customer.
Yes, posting contracts is completely FREE. You only pay if you choose to boost your listing ($50/week) for increased visibility. Standard contracts carry no Automate America fee when you hire, and White Glove contracts add no fee either: you pay the rate you enter.

Questions about contracts?

Contact Support