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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Invoice Generation

How Invoices Work

Invoices are automatically generated when your timesheets are approved.

Automatic Invoice Generation

The system creates invoices based on:

  • Approved timesheet hours
  • Your contract pay rate
  • Approved expenses
  • Applicable fees

Invoice Contents

Each invoice includes:

Header Information

  • Invoice number
  • Invoice date
  • Due date (based on payment terms)

Line Items

  • Regular hours and rate
  • Overtime hours and rate
  • Per diem (if applicable)
  • Approved expenses

Totals

  • Subtotal
  • Service fees
  • Net amount (what you receive)

Viewing Invoices

Access your invoices at:

Dashboard > Invoices

Options available:

  • View invoice details
  • Download PDF
  • Track payment status

Invoice Statuses

Status
Meaning
Generated
Created, waiting for payment
Sent
Sent to customer
Paid
Customer has paid
Overdue
Past due date

Invoice Timing

  • Invoices generate after timesheet approval
  • Typically within 1-2 business days
  • Weekly billing cycle

Questions About Invoices

If you notice an error:

  1. Do NOT contact the customer directly
  2. Contact Automate America support
  3. Provide invoice number and issue details
  4. We'll work with the customer to resolve

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