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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Per Diem and Expenses

Travel Allowances

When working away from home, you may receive additional compensation.

Per Diem

What It Covers

  • Daily living expenses while traveling
  • Meals and incidentals (M&IE)
  • Sometimes lodging costs

Per Diem Types

Lodging Per Diem

  • For hotel/housing costs
  • May be paid directly by customer
  • Or reimbursed with receipts

M&IE (Meals & Incidentals)

  • Daily food allowance
  • No receipts required
  • Standard government rates

GSA Rates

Per diem amounts often follow GSA (General Services Administration) rates:

  • Varies by location
  • Higher in expensive cities
  • Updated annually

Check current rates at gsa.gov

Expenses

Reimbursable Expenses

Typical reimbursable items:

  • Airfare/travel to site
  • Rental car
  • Fuel (work-related)
  • Tools/equipment (if required)
  • Safety gear

Non-Reimbursable

Generally NOT reimbursed:

  • Personal travel
  • Entertainment
  • Alcohol
  • Traffic violations

Submitting Expenses

  1. Keep all receipts
  2. Go to Dashboard > Expenses
  3. Create new expense report
  4. Upload receipts
  5. Categorize each expense
  6. Submit for approval

Expense Approval

  • Customer reviews submitted expenses
  • May ask for clarification
  • Approved expenses appear on invoice
  • Rejected expenses require correction

Best Practices

  • Save every receipt - No receipt = no reimbursement
  • Submit promptly - Don't wait until end of contract
  • Be accurate - Double-check categories and amounts
  • Follow the SSA - Only submit what's covered

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