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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Understanding Pay Rates

Pay Rate Structure

Understanding how rates work helps you maximize your earnings.

Your Base Rate

The hourly rate you set in your profile is your base rate: the rate you enter is the rate everyone sees.

The Rate on a Contract

The rate shown on a contract is the rate you are paid for that contract. There is no bidding and no negotiating: apply with your profile and you are paid exactly what you see. Automate America does not charge you a fee to be paid.

Overtime and Double Time

Overtime and double-time rates are whatever the contract states. The customer enters them on the contract; they are never calculated from your base rate. Your SSA carries the exact terms.

Per Diem

For travel contracts, you may receive:

Lodging Per Diem

  • Covers hotel/housing costs
  • Paid directly or reimbursed

M&IE (Meals & Incidentals)

  • Daily allowance for food
  • The amount is stated on the contract

Rate Changes

The rate, the overtime rates, the per diem and the expense terms are all on the contract before you apply, and they are what you are paid. An extension or a new contract carries its own rate, and you see it before you accept.

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