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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Uploading Your Photo & Documents

Profile Photo

A professional photo helps build trust with potential customers.

Requirements

  • Format: JPG, PNG, or GIF
  • Size: At least 200x200 pixels
  • Content: Clear, professional headshot

How to Upload

  1. Go to your Profile page
  2. Click on your photo (or the placeholder)
  3. Choose Upload Photo or select a Default Avatar
  4. Crop and adjust as needed
  5. Click Save
Tip
Photos with a neutral background and good lighting perform best.

Default Avatars

If you prefer not to use a personal photo, we offer professional default avatars:

  • Select from various illustrated options
  • All avatars are designed to be professional and inclusive

Document Storage

Keep important documents ready for contracts:

Commonly Requested Documents

  • Resume/CV - PDF format preferred
  • Certifications - Safety training, manufacturer certifications
  • Insurance - Liability insurance documentation
  • W-9 - For tax purposes (customers may request)

Uploading Documents

Documents are typically uploaded during the contract acceptance process when requested by the customer.

Security

All uploaded files are:

  • Encrypted in transit and at rest
  • Stored on secure AWS servers
  • Only visible to you and customers you work with

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