Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Understanding the Application Process

The Application Journey

Here's what happens after you click "Apply."

Application Statuses

1. Submitted

Your application is received and visible to the customer.

What you can do:

  • Wait for customer review
  • Update your profile to stay competitive
  • Continue applying to other positions

2. Under Review

The customer is actively reviewing applications.

What you can do:

  • Respond quickly to any messages
  • Keep your availability current

3. Shortlisted

Great news! The customer is interested.

What happens next:

  • Customer may request an interview
  • You might receive additional questions
  • Contract negotiations may begin

4. Offer Extended

You've received a contract offer!

The offer includes:

  • Confirmed hourly rate
  • Start and end dates
  • Per diem and travel details (if applicable)
  • MSA/SSA documents to review

Your options:

  • Accept - Begin contract paperwork
  • Negotiate - Discuss terms with customer
  • Decline - Pass on this opportunity

5. Accepted

You've accepted the offer.

Next steps:

  • Sign MSA (Master Service Agreement)
  • Sign SSA (Supplemental Service Agreement)
  • Prepare for your start date
  • Review onboarding instructions

6. Rejected

The customer selected another candidate.

Moving forward:

  • Don't be discouraged - competition is normal
  • Review your profile for improvements
  • Apply to more positions

Timeline Expectations

Stage
Typical Duration
Review
1-7 days
Shortlisting
1-3 days
Offer
1-5 days
Acceptance
1-2 days
Tip
Be patient but proactive. If you haven't heard back in a week, the position may have been filled.

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