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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

What to Do If Your Expense Is Rejected

Handling Rejected Expenses

If your expense is rejected, don't worry - most issues can be resolved quickly.

Common Rejection Reasons

Reason
Solution
Missing receipt
Upload valid receipt
Unclear description
Add detailed explanation
Wrong category
Edit and reselect category
Over limit
Request exception or reduce amount
Not work-related
Provide business justification
Duplicate submission
Remove duplicate entry
Expired submission
Re-submit with explanation

How to Appeal a Rejection

  1. Review the rejection reason in your notification email
  2. Gather supporting documentation if available
  3. Edit the expense with corrected information
  4. Add a note explaining the correction
  5. Resubmit for approval

Contacting Support

If you believe an expense was incorrectly rejected:

  1. Click Request Review on the rejected expense
  2. Provide detailed explanation
  3. Attach any supporting documentation
  4. Support will respond within 48 hours

Best Practices to Avoid Rejection

  1. Submit promptly - Don't wait; submit expenses within a few days
  2. Be thorough - Include all receipts and details upfront
  3. Categorize correctly - Choose the right expense type
  4. Write clear descriptions - Explain the business purpose
  5. Check your contract - Know your expense limits

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