Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Expense Approval Process

Approval Process and Timeline

Understanding how expense approval works helps you plan accordingly.

How Approval Works

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Submit Expense → Review (2-3 days) → Approved/Rejected → Payment

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Approval Workflow

  1. Submission: You submit expense report with receipts
  2. Initial Review: System checks for completeness
  3. Manager Review: Your approver reviews within 2-3 business days
  4. Decision: Approved, rejected, or returned for more information
  5. Payment: Approved expenses added to next payment cycle

Who Approves Expenses

Contract Type
Approver
Direct contract
Client contact
W2 placement
Automate America Account Manager
White Glove
Your assigned Account Manager

Expected Timeline

Stage
Typical Time
Submission to review
Same day
Manager review
2-3 business days
Approval to payment
Next payment cycle
**Total (best case)**
**5-7 business days**

Expedited Review

For urgent expenses over $500:

  1. Email your Account Manager
  2. Reference the expense report ID
  3. Explain urgency
Tip
Submitting complete, accurate expenses with proper documentation speeds up approval significantly.

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