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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Expense Approval Process

Approval Process and Timeline

Understanding how expense approval works helps you plan accordingly.

How Approval Works

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Submit Expense → Review → Approved/Rejected → Payment

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Approval Workflow

  1. Submission: You submit expense report with receipts
  2. Initial Review: System checks for completeness
  3. Manager Review: Your approver reviews the report
  4. Decision: Approved, rejected, or returned for more information
  5. Payment: Approved expenses are paid on the net terms set for the contract

Who Approves Expenses

Contract Type
Approver
Direct contract
Client contact
White Glove
Your assigned Account Manager

When Approved Expenses Are Paid

Approved expenses are paid on the net terms the customer set for the contract (shown on the contract).

Expedited Review

For urgent expenses over $500:

  1. Email your Account Manager
  2. Reference the expense report ID
  3. Explain urgency
Tip
Submitting complete, accurate expenses with proper documentation speeds up approval significantly.

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