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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants within minutes of posting. Browse a topic below, or contact support for anything not covered here.

Receipt Requirements

Receipt Documentation Requirements

A valid receipt must include specific information to be approved for reimbursement.

What Makes a Valid Receipt

A valid receipt must include:

  • Vendor/merchant name and contact information
  • Date of transaction
  • Itemized list of goods or services
  • Total amount paid
  • Payment method (credit card last 4 digits, cash, etc.)

Acceptable Receipt Formats

Format
Accepted
Notes
Digital receipt (PDF)
Yes
Preferred format
Photo of paper receipt
Yes
Ensure text is legible
Email confirmation
Yes
Must show all required details
Bank/credit card statement
Limited
Only as supplementary proof
Handwritten receipt
Yes
Must include vendor info and itemization

Tips for Clear Receipt Photos

  • Use good lighting and avoid shadows
  • Ensure all text is readable
  • Capture the entire receipt in frame
  • Avoid blurry or cropped images
  • Submit original receipts, not copies

What if I Lost My Receipt?

If you've lost a receipt:

  1. Contact the vendor for a duplicate receipt or transaction record
  2. Check your email for digital receipts
  3. If unavailable, submit a Missing Receipt Declaration with:
  • Written description of the expense
  • Approximate amount
  • Date and location
  • Reason receipt is unavailable
Note
Missing receipt declarations are reviewed on a case-by-case basis and may delay approval.

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