MSA and SSA Documents

Contract Documentation

On a White Glove contract two agreements apply, and each party accepts its own.

SSA - Supplier Services Agreement (yours)

What It Is

The SSA is your agreement with Automate America as a supplier. It covers how you are engaged, how you are paid (on the net terms set for each contract), insurance, confidentiality and dispute resolution. Each White Glove contract adds a Schedule 1 with that contract's own details.

When You Accept It

• When you accept a White Glove offer
• The full agreement is shown before you accept
• If a newer version has been published, you see it the next time you accept an offer

Key Information in Your Contract

• The rate on the contract
• Per diem and travel (if applicable)
• Overtime, as the customer entered it
• Expense reimbursement, under the Expense Reimbursement Policy
• Customer-specific requirements

MSA - Master Service Agreement (the customer's)

The MSA is the customer's agreement with Automate America. The customer accepts it when they hire. You do not sign it.

Standard Contracts

On a Standard contract, the agreement is between you and the customer. Automate America is not a party, and the customer pays you directly.

Document Access

Find accepted documents at:

Dashboard > Contracts > [Select Contract] > Documents

Both agreements are published in full at /legal/supplier-agreement and /legal/msa.

Important Notes

• Keep copies - Download PDFs for your records
• Read everything - Understand before accepting
• Ask questions - Contact support if unclear
• Don't start before accepting - Accept the offer, and with it the SSA, before your start date