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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Contract Types Explained

Contract Types on Automate America

Automate America offers different contract types to meet various needs.

Standard Contracts

"The Basics for Individuals and Organisations"

The most common contract type - you manage the relationship directly.

How It Works

  • Customer posts work request at the rate they will pay
  • Professional applies at that rate (there is no bidding and no negotiating: the rate on the contract is the rate)
  • Contract signed on Automate America
  • Customer pays professional directly (or through their own payroll)

Fees

  • No Automate America fee — free to post and free when the contract starts
  • Transparent pricing
  • No ongoing management fees

Best For

  • Experienced customers who want direct control
  • Professionals seeking direct relationships
  • Cost-conscious projects
  • Companies with internal recruiting/HR

Boosting Available

Standard contracts can be boosted by the week to increase visibility and attract more applicants.

White Glove Contracts

"For Customers Who Want Automate America to Bill Them and Pay the Professionals"

White Glove is how an hourly contract is run and paid: Automate America is the supplier of record. You choose the professionals; Automate America never chooses or assigns them.

What's Included

  • One supplier and one invoice: Automate America invoices you for the approved hours
  • Automate America pays the professionals on the contract's net terms
  • Ongoing support during the contract

Fees

  • We take a small variable percentage of the rate you posted before we show the contract to the community
  • This option costs you nothing extra: you pay the rate you posted
  • Professionals are paid 100% of the rate they see when they apply

Best For

  • First-time customers
  • Customers who want one supplier and one invoice
  • Those who prefer hands-off billing and payment

White Glove Label

A White Glove contract carries a White Glove label on its listing. It describes the contract, never a person.

Anonymous Posting

White Glove contracts are anonymous - your company name is not shown on the public listing; it is shared with professionals later in the hiring process.

Direct Hire

For permanent employment opportunities.

How It Works

  • Customer posts permanent position
  • Free to post
  • No placement fee - free to hire
  • Professional becomes customer's employee

Best For

  • Full-time positions
  • Companies building permanent teams

Choosing the Right Type

Factor
Standard
White Glove
Direct Hire
Support
Self-service
Full support
Self-service
Cost
Free
No added fee
Free
Best for
Experienced
New customers
Permanent roles

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