What to Do If Your Expense Is Rejected

Handling Rejected Expenses

If your expense is rejected, don't worry - most issues can be resolved quickly.

Common Rejection Reasons

How to Appeal a Rejection

1. Review the rejection reason shown with the rejected report
2. Gather supporting documentation if available
3. Edit the expense with corrected information
4. Add a note explaining the correction
5. Resubmit for approval

If You Disagree

If you disagree with a decision, raise it with Automate America through Chat with Admin or info@automateamerica.com. On a White Glove contract, Automate America mediates the disagreement with the customer (Expense Policy §7.5).

Best Practices to Avoid Rejection

1. Submit promptly - Don't wait; submit expenses within a few days
2. Be thorough - Include all receipts and details upfront
3. Categorize correctly - Choose the right expense type
4. Write clear descriptions - Explain the business purpose
5. Check your contract - Know your expense limits