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Quick Answer

How does the Automate America Help Center work?

The Automate America Help Center answers common questions about using the marketplace — creating an account, posting or applying to contracts, timesheets, expenses, payouts, and White Glove managed service. Posting work and creating a profile are free, and you see qualified applicants as they apply. Browse a topic below, or contact support for anything not covered here.

Expense Approval Process

Approval Process and Timeline

Understanding how expense approval works helps you plan accordingly.

How Approval Works

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Submit Expense → Review → Approved/Rejected → Payment

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Approval Workflow

  1. Submission: You submit an expense report with receipts
  2. Review: The customer who posted the contract (or Automate America) approves or rejects it
  3. Payment: Approved expenses are paid on the net terms set for the contract

Who Approves Expenses

There are no amount-based approval levels. Each expense report is approved or rejected by the customer who posted the contract, or by Automate America (Expense Policy §7.3).

When Approved Expenses Are Paid

Approved expenses are paid on the net terms the customer set for the contract (shown on the contract).

Pre-Approval

Travel expenses over $500, equipment or tool purchases, training or certification fees, conference registration and communication expenses need pre-approval before you incur them (Expense Policy §7.1).

Tip
Submitting complete, accurate expenses with proper documentation speeds up approval significantly.

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