Troubleshooting
Common Issues and Fixes
Before contacting support, try these common solutions. Most issues can be resolved quickly with these steps.
Quick Fix Checklist
- â Refresh the page (Ctrl/Cmd + R)
- â Clear browser cache and cookies
- â Try a different browser
- â Check your internet connection
- â Disable browser extensions temporarily
- â Try incognito/private browsing mode
Login Problems
Can't Log In
If you can't access your account, try these steps in order:
- Check your credentials
- Ensure caps lock is off
- Check for extra spaces in email
- Verify you're using the correct email address
- Reset your password
- Click "Forgot Password" on login page
- Check your email (including spam folder)
- Reset link expires in 24 hours
- Wait for lockout to expire
- After 5 failed attempts, accounts are locked for 15 minutes
- Don't keep trying â wait and try again
- Verify your account
- New accounts need email verification
- Check for verification email
- Request a new verification email from login page
Two-Factor Authentication Issues
| Problem | Solution |
|---|---|
| Code not working | Wait for a new code (they refresh every 30 seconds) |
| Lost authenticator app | Use one of your backup codes |
| Not receiving SMS | Check phone signal, try "Resend Code" |
| No backup codes | Contact support with identity verification |
Page Not Loading
Blank or Slow Pages
- Wait a moment â The page may still be loading
- Refresh â Press F5 or Ctrl/Cmd + R
- Check internet â Open another website to verify connectivity
- Try later â There may be temporary server issues
Error Messages
| Error | Meaning | Solution |
|---|---|---|
| 404 Not Found | Page doesn't exist | Check URL, use navigation menu |
| 500 Server Error | Something went wrong | Wait and retry, contact support if persists |
| 401 Unauthorized | Session expired | Log in again |
| 403 Forbidden | Access denied | You may not have permission for this page |
Check System Status
If the site is down or experiencing issues, check our status page at status.automateamerica.com for updates on known outages and estimated fix times.
Upload Failures
File Won't Upload
When uploading documents, photos, or receipts, these issues commonly occur:
File Size Limits
| File Type | Max Size | Accepted Formats |
|---|---|---|
| Profile photo | 5 MB | JPG, PNG, GIF |
| Documents | 10 MB | PDF, DOC, DOCX |
| Receipts | 10 MB | PDF, JPG, PNG |
| Resume/CV | 10 MB | PDF (preferred), DOC, DOCX |
How to Reduce File Size
- Images: Use an image compressor like TinyPNG or Squoosh
- PDFs: Use Adobe Acrobat's "Reduce File Size" or Smallpdf.com
- Photos: Take a lower resolution photo or crop unnecessary areas
- Scans: Scan at 150-200 DPI instead of 300+ DPI
Upload Keeps Failing
- Check your internet connection stability
- Try a smaller file or different format
- Disable browser extensions (ad blockers can interfere)
- Try a different browser
- Clear browser cache and try again
Browser Compatibility
Supported Browsers
FEED works best on modern, up-to-date browsers:
| Browser | Minimum Version | Status |
|---|---|---|
| Chrome | 90+ | â Fully supported |
| Firefox | 88+ | â Fully supported |
| Safari | 14+ | â Fully supported |
| Edge | 90+ | â Fully supported |
| Internet Explorer | Any | â Not supported |
How to Update Your Browser
- Chrome: Menu â Help â About Google Chrome
- Firefox: Menu â Help â About Firefox
- Safari: Update macOS via System Preferences
- Edge: Menu â Help & Feedback â About Microsoft Edge
Mobile App Issues
FEED is a progressive web app (PWA) â it works in your mobile browser and can be added to your home screen for an app-like experience.
Adding to Home Screen
iPhone (Safari):
- Visit automateamerica.com in Safari
- Tap the Share button (box with arrow)
- Scroll down and tap "Add to Home Screen"
- Name it and tap "Add"
Android (Chrome):
- Visit automateamerica.com in Chrome
- Look for "Add to Home Screen" prompt, or:
- Tap the menu (three dots)
- Tap "Add to Home Screen"
Mobile-Specific Issues
| Issue | Solution |
|---|---|
| Page zoomed in too far | Double-tap to reset zoom, or pinch to zoom out |
| Buttons not responding | Refresh the page, ensure nothing is covering the screen |
| Keyboard covering form | Scroll up or rotate device to landscape |
| Offline after install | Connect to internet and reopen the app |
When to Contact Support
Contact support if:
- You've tried all troubleshooting steps and the issue persists
- You see an error message not listed here
- You believe there's a security issue with your account
- You need help recovering your account
- You've found a bug you'd like to report
Information to Include
When contacting support, please provide:
- Your email address (account email)
- Browser and version (e.g., Chrome 120)
- Device type (desktop, phone, tablet)
- Operating system (Windows 11, macOS Sonoma, iOS 17, etc.)
- Description of what happened
- Steps to reproduce the issue
- Screenshots if possible
- Any error messages you received
Support Response Times
We typically respond within 24 hours for general inquiries and within 4 hours for urgent issues. White Glove members receive priority support with faster response times.
Frequently Asked Questions
Common causes: incorrect email/password (check caps lock), account not verified (check email), account locked (too many attempts, wait 15 minutes), or browser issues (clear cache/cookies). If none of these help, use "Forgot Password" or contact support.
Try these steps: refresh the page, clear browser cache, check your internet connection, disable browser extensions temporarily, try a different browser. If the problem persists, check our status page for any known outages.
Upload failures usually occur due to: file too large (max 10MB), unsupported format (we accept PDF, JPG, PNG, DOC/DOCX), slow/interrupted connection, or browser issues. Try reducing file size, converting to PDF, or using a different browser.
Check your spam/junk folder first. Add noreply@automateamerica.com to your contacts. Verify your email address in Settings â Account. Check that notifications are enabled in Settings â Notifications. If still missing, contact support.
Try rotating your device to landscape mode. Ensure your browser is up to date. Clear browser cache and cookies. Try the "Add to Home Screen" option for a better mobile experience. If issues persist, please report the problem with a screenshot.
Go to Dashboard â Applications to view all submissions. Use filters to search by date or status. If the application isn't there, it may not have submitted successfully â try applying again. Check your email for application confirmation.
Still need help?
Contact Technical Support