Thousands of verified Technical Support professionals across North America — onsite, hybrid, or remote. Marketplace and automation service company. Direct contracting.
Reviewed by Automate America Editorial Team — updated 2026-05-26 — citing U.S. Bureau of Labor Statistics + O*NET SOC 15-1232.00.
Technical Support professionals on AutomateAmerica
$55-$98/hr
Suggested posting rate iSuggested rate is BLS-derived. Actual posting rate varies by location, duration, scope of work, and whether overtime is included. Post higher to attract applicants faster.
+5%
U.S. Bureau of Labor Statistics job growth outlook through 2034
What does a Technical Support do?
A Technical Support specialist is the person on the phone or chat when a customer's equipment or software stops working. They troubleshoot live, walk the customer through a fix, and escalate to the field engineer when it can't be solved remotely. You'd find them at machine builders, software companies, and automation suppliers — the first line of defense between a customer problem and an unhappy account.
Technical support specialists (Tier 2/3) diagnose and resolve complex hardware, software, network, and industrial equipment issues that Tier 1 cannot. In industrial contexts they support CNC, PLCs, robotics, SCADA, and machine-vision systems remotely (VPN, RDP, OPC-UA) and on-site. In software they troubleshoot integrations, replicate customer bugs, write reproducible engineering reports, manage escalations, and author KB articles.
U.S. Bureau of Labor Statistics outlook: +5% employment growth projected through 2034 (median annual wage $60,810). See the U.S. Bureau of Labor Statistics.
BLS projects ~5% growth through 2034 with strong demand for senior Tier 2/3. AI-augmented support (Intercom Fin, Zendesk AI, Einstein) automating Tier 1 deflection but increasing complexity routed up. Industrial/OT support — CNC, PLCs, robotics, connected machines — is high-growth specialty with severe shortages.
Related Occupations & Specializations
This occupation has no listed sub-specialties.
Top Hiring Locations for Technical Support Contractors
Onboard & manage. Use built-in time sheets, expense reports, and approvals.
Frequently Asked Questions
How do I hire Technical Support contractors on Automate America?
Post your contract on the Post Your Opportunity page. Verified Technical Support contractors will respond with availability and rates within hours. You select the best match and contract directly — marketplace and automation service company.
What does a Technical Support contractor cost per hour?
Hourly rates on Automate America are set by the Technical Support contractor based on experience, geography, and project scope. The platform stat block above shows the live average from recent contracts. For reference, the U.S. Bureau of Labor Statistics reports a national median annual wage near $60,810 for this occupation (see the U.S. Bureau of Labor Statistics for the most recent year). Specialized work commands 25-50% premium over the median.
Are Technical Support contractors available for onsite, hybrid, or remote work?
Yes. Automate America connects Technical Support contractors for onsite (any U.S. or Canada location), hybrid, and fully remote work. Specify your preference when you post the contract. You can also browse verified professionals by location before posting.
How fast can I find a Technical Support contractor?
Two paths — both fast. (1)Post your contract and qualified Technical Support contractors will apply within hours. (2) Skip the wait entirely — Search and Request Professionals directly from the Technical Support directory and message the people whose profiles match your need. Most urgent contracts ship within 48 hours.
Does Automate America vet Technical Support contractors before they apply?
All Technical Support contractors on Automate America have verified profiles, documented work history, validated skill sets, and reviews from prior customers. You can also request references, prior-work samples, and certification proof directly before signing.
Can I browse Technical Support contractors before posting a contract?
Yes. Search and Request Professionals shows the full Technical Support directory. You can filter by location, skills, and availability and message contractors directly — no contract post required.
What types of Technical Support contracts can I post?